WHAT WE NEED
The IS gatekeeper
WHO WE ARE LOOKING FOR
The point person for tech support and service calls needs to be one of the best listeners in the building. This coordinator has to read between the lines to get to the root of the problem and determine the best path for solution – whether it’s a simple problem that can be handled immediately or something more complex that needs to be moved on to someone else in the support team.
Are you good at evaluating needs and determining the best response? Do you have good customer service skills? Are you organized and efficient? Our IS team could use you!
WHAT YOU WILL DO
Provide first point of contact for all AIS inbound calls requesting technical support or service requests.
Respond to and diagnose problems through discussions with users.
Resolve less complex problems immediately and escalate more complex problems to a higher level of support.
Evaluate customer issues to determine appropriate response, log and monitor problem resolutions to insure customers receive timely response.
Use problem management database and helpdesk systems to manage and track problems.
WHAT IT TAKES TO SUCCEED
Strong customer service skills
Strong organizational and analytical skills
Interact with others in a calm, friendly and caring manner
Active listening skills and empathy toward others
Multi-task in a fast-paced environment
Proficient computer skills
Proficient understanding of principles in one or more functions of a position.
Prior experience with Microsoft Office Products
February 28, 2019