WHAT YOU WILL DO
Provide first point of contact for all AIS inbound calls requesting technical support or service requests.
Respond to and diagnose problems through discussions with users.
Resolve less complex problems immediately and escalate more complex problems to a higher level of support.
Evaluate customer issues to determine appropriate response, log and monitor problem resolutions to insure customers receive timely response.
Use problem management database and helpdesk systems to manage and track problems.
WHAT IT TAKES TO SUCCEED
Strong organizational and analytical skills
Interact with others in a calm, friendly and caring manner
Active listening skills and empathy toward others
Multi-task in a fast-paced environment
Proficient computer skills
Proficient understanding of principles in one or more functions of a position.
Prior experience with Microsoft Office Products
October 29, 2019