Sr. Director Product Management – Data and Analytics Platform

GenesysProduct Development 9+ Years

Job Description

Want to contribute to creating a new market category?

Want to be part of creating the worlds #1 Customer Experience platform?

The ideal candidate will have a strong product management background, experience leading large projects, and have a well-rounded technical background in current SaaS technologies. A great product manager sits at the intersection of business, technology, and creativity. The candidate also possesses solid background in data analysis, insight, and converting data into digestible business intelligence and actionable information. The candidate should also have a business background that enables them to support a process of researching, analyzing, and reporting on business development activity. You’ll be customer-centric, strategic, detail-oriented, and highly creative driving with the following primary responsibilities:

Build a product roadmap for Genesys’ cloud data platform including data pipeline infrastructure (event logging, data streaming, batch ETL, etc) and data management systems and tools including data lake, data warehouse, analytics tools, and developer interfaces.
Drive our data platform modernization and data compliance initiatives.
Manage and unify multiple data platform initiatives across the company to build a foundational, shared data infrastructure.
Work with our data scientist, business analytics community, and data engineers to ensure their data needs are met using an agile methodology.
Evaluate 3rd party and opensource data processing and management technologies and make recommendations to improve our data delivery performance.
Assist Marketing team in the go-to-market planning and execution, and messaging and positioning of our data platform.
Participate in specific sales opportunities (customer demos, roadmap alignment meetings, marketing events etc.).
Participate in the business development and partnership building activities (demos for potential partners, roadmap alignments).
Collaborate with other groups within the company to orchestrate successful product outcomes including: Engineering, Design, Technical Program Management, Delivery, Support, Customer Success, and Product Marketing.
Skills & Experience:

8+years’ Product Management experience in Cloud/SaaS Software development.
Understanding of cloud architecture and fundamentals of defining scalable multi-tenant systems and microservices based architectures.
Industry experience in Customer Care, Sales, or Digital Marketing strong plus.
Experience with current industry leading BI platforms.
Ability to work effectively with cross-functional teams including business, technical, and creative teams.
Experience with developing and managing functional/feature requirements necessary to build highly engaged experiences.
Experience with Design Thinking principals and methodologies.
Have extensive experience with developer-first and API-first development.
Have experience building complex technical products.
Have experience building products that run in public cloud environments using microservices architecture
BS Computer Science/Engineering

Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off
401(k) matching program
Adoption Assistance
Infertility treatments
See more Genesys benefits information at

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.

About Genesys:
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Posted On

February 11, 2021