IT Support Analyst, Operations

Job Description

IT Support Analyst, Operations -- Indianapolis, Indiana based (HYBRID)

Givelify is a fintech-for-good company where brilliant minds come to power the most loved and trusted online and mobile giving app platform. Thanks to over 1.3 million generous donors, we’ve helped 60,000 nonprofits and places of worship raise more than $4 billion. Together, they’re changing their world with kindness and generosity.

Inc. 5000, the Stevies® Awards, Gartner, Forbes, and many more have recognized our story, innovations, and achievements. Our award-winning team builds products and experiences that put more good into the world. We love to take on big challenges because we know our work matters.

Come make an impact at one of the fastest-growing private companies in the U.S. Be part of a talented team of big-hearted individuals, earning competitive pay with excellent benefits.

About your role:

We are looking for an IT Support Analyst to join our internal Help Desk team and provide technical support and advice to internal IT users. This is an excellent opportunity to be one of the key members of our IT team and position yourself for unique career growth opportunities. As a key member of the Support team, the Technical Support Analyst will be proactive and show initiative, have exceptional communication skills, have a strong background in customer service, and the ability to identify/pinpoint the origins of both technical and user issues.

The IT Support Analyst, Operations will get to:

Handle customer inquiries and troubleshoot user technical issues
Maintain system access to various tools
Support professionals in resolving technical problems via email, phone, Slack, and Jira
Develop and maintain a knowledge base of the evolving processes, products, and services
Computer Troubleshooting
Ensure compliance, maintain privacy, and follow established processes
Hardware maintenance
Your experience:

A degree in a Technology or IT-related discipline preferred
A high degree of empathy for our internal users and a passion for improving the human experience with technology at work
3+ years’ experience administering and supporting Slack, Jira, and Zoom
Excellent detail orientation and communication skills; able to explain tech to non-tech people
Apple Mac Support Certification is a big plus
Your superpowers:

Help desk / technical troubleshooting experience
At least three years of previous experience in customer service, IT, or other related fields
Experience with Windows 10, Mac OS, Android, AWS, Networking
Excellent verbal and written communication skills; interpersonal and presentation skills
Organized and detail-oriented
Proven ability to work in a team and independently
Ability to work on multiple projects simultaneously with effective delivery
Lift and move materials weighing up to 50 pounds
Experience with Azure Active Directory and Office 365 Admin Center (good to have)
Our culture:

We are a virtual team of award-winning and high-performing professionals who innovate and collaborate to fulfill our mission to instantly connect people to causes that matter most to them so they can change their world with kindness and generosity. Our four keys to success - integrity, heart, simplicity, and wow - fuel our passion to be recognized among the tech industry’s most inclusive and purpose-driven workplaces.

We are steadfast in our conviction to overcome challenges while performing meaningful work alongside some of the most brilliant minds and biggest hearts. It propels our growth as individuals and as a team. We are committed to respecting each other in our workplace, firmly believing diversity is our strength.

At the heart of everything we do are our giving community, our donors and our partner organizations. We lean on research and human-centered design to consistently push the envelope and innovate our products and customer experiences.

We take great pride in providing competitive pay, full benefits to help care for you today and in the future, amazing perks (including flexible PTO), and, most importantly, the opportunity to put passion and purpose front and center.

About Givelify:

Givelify is the most loved and trusted online and mobile giving platform. Along with its powerful donation management system, it’s the fastest-growing technology for advancing generosity in the world. We instantly connect people to their heart’s impulse to do good with award-winning products and experiences. A global community of more than 1.3 million generous people support their favorite churches, places of worship, nonprofits, and causes with over $4 billion in donations across more than 60,000 organizations. Givelify leads all giving apps on the App Store and Google Play Store with more than 90,000 verified authentic reviews with an average 4.9 out of 5-star rating.

Ready to grow the world’s most loved online and mobile giving platform?

August 29, 2023