Technical Account Director

hc1.comCustomer Success 3-5 Years

Job Description

Technical Account Director
A successful Account Director will focus on driving customer adoption, growth and retention. You will serve as the lead point of contact for all account management matters as well as establish and maintain executive relationships. This role reports to the SVP of Services and Analytics and works collaboratively with other hc1 teams.


Drive product adoption and ensure customers are leveraging the solution to achieve full business value; educate clients on new features and releases
Help customers calculate and monetize business value by driving quarterly reporting with customers; measuring business value, penetration, usage, and adoption
Closely manage and nurture accounts to identify and eliminate risk of attrition
Identify and execute cross-sell/up-sell opportunities of product and services
Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services
Lead and manage the renewal process
Travel up to 50%


Bachelor’s degree
3+ years of account management experience, with upselling, cross-selling, and/or renewals, with customer-retention as your KPI, preferably in a SaaS organization
Demonstrated knowledge of healthcare industry
Impeccable work ethic, self-motivated, entrepreneurial spirit, start-up experience
Understanding business value of metrics and using excel to communicate
Excellent communication skills, including issue tracking, triaging and crisis management
Experience in any of the following a plus: Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards


Unlimited PTO, remote friendly and flexible hours
Career planning, mentorships and professional development
Stock Options
Volunteering Opportunities
Wellness Programs
401k Matching

WHO WE ARE:, the leader in High Value Care solutions, improves lives by making sure the right patient gets the right test and the right prescription at the right time. Its cloud-based solutions enable healthcare organizations—including medical laboratories, health systems, payors, and health plans—to deliver on the promise of improving patient outcomes, reducing harms and eliminating wasteful practices.

Get a glimpse into our culture and perks by visiting and follow us on Instagram (@hc1dotcom) to get a day in the life at hc1.

Posted On

May 9, 2019