Field Service Engineer – Indianapolis, IN

iACustomer Success 3-5 Years

Job Description

JOB SUMMARY:

Serve as Project Manager and liaison between company and customer, while providing installation and training for new customers and Innovation employees in advanced and/or complex environments where robotic automation exists, analyzing and resolving all events and issues during the installation and service call processes.

ESSENTIAL JOB FUNCTIONS:

Provides training for new customers and Innovation employees while ensuring performance improvements, quality, and total customer satisfaction. Performs periodic follow-up calls to customers utilizing the CATS process and evaluates results.

Consults with customer and Innovation management for final approval of proposed modifications and documentation.

Perform system analysis of current workflow and proposed setup to improve customer efficiency and system effectiveness, including proposals to add, remove or modify existing configurations and supporting peripherals.

Assists Engineering in the testing of new software and hardware, and develops recommendations to enhance or replace existing hardware and/or software based on customer experience.

Submits written and accurate reports in a timely manner.
Drives continuous improvement for all Customer Service implementation and activities while upholding the highest standards of quality and professionalism.

KNOWLEDGE, SKILLS, AND ABILITIES:

· Advanced technician level knowledge of installing, troubleshooting and repairing electromechanically systems.
· Ability to communicate effectively with all levels of management, employees, subcontractors and customers.
· Ability to focus on the details of the work requirement to fulfill the requested work in a timely and efficient manner.
· Ability to work within time and budget constraints.
· All installations and repairs meet specifications and quality standards. Overall satisfaction of customers.
· Ensure that all related work is performed properly, efficiently and in a cost-effective manner.
· Ability to analyze and solve problems.
· Ability to gather data, create, compose, and edit written materials and reports
· Excellent attention to detail.
· Strong communication and interpersonal skills.

Posted On

February 12, 2021