Manager, Customer Care

JobviteSupport 6-8 Years

Job Description

What You Will Do:

Responsible for expediting and facilitating the client support functions of ALL Jobvite Products and areas of focus.
Responsible for managing the hiring, development, and performance of direct reports within the team
Responsibility to oversee the operations of the Triage Team
Manages escalated customer issues coming in through various channels such as email, web and telephone; and is tasked with providing timely and satisfactory responses to clients with installed solutions, meeting contractually defined response target times and SLAs
Manage and monitor service performance metrics and process improvements
Troubleshoot specific problem situations as identified through escalation policies and procedures
Work with customers to understand goals and business processes
Provide expert knowledge of our application(s) to the customer
Drive to continually improve our internal process for Triage Team

Posted On

June 23, 2021