Senior Support Engineer

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Job Description

What you’ll do:

Provide expert advice, solution consulting and solution delivery to customers.
Experience with implementation and/or administration of ATS or CRM systems
Solve customer problems that do not rise to the level of a project (ie: less than 4 hours) and are not defects.
Provide guidance to the product team on solution requirements and customer needs.
Support Solutions Engineers in complex sales situations
Attend and advise on solutions at the Solution Review Board
Advise on solution options during Implementation when requested.
Recruiting experience or working with Talent Acquisition functions, preferred.
The solution expert will not directly own any accounts (once fully transitioned) and instead will provide expertise as needed throughout the client lifecycle

Posted On

June 23, 2021