Engagement Manager

Kinney GroupCustomer Success 9+ Years

Job Description

Position Description

As an Engagement manager, build positive client relationships during projects. Assess the clients’ needs, identify customer requirements, and develop cohesive projects that improve the operations of a business through more efficient procedures and systems. This job involves analyzing business data to assess situations, assigning tasks to team members, and problem-solving when issues arise. Engagement managers sometimes work on a consulting basis and typically divide their time between their office and client offices. This is usually a full-time role that may require overtime when projects are coming to a close. Engagement managers are strong communicators who are comfortable working with different teams at various levels of a business and have excellent organization skills.

Essential Functions

Responsible for client, customer and engineer satisfaction, quality of project deliverables, staffing and budget
Identify successful and unsuccessful project elements after project completion and provide recommendations for improvement
Proactively manage changes in project scope, identify potential crises, and devise contingency plans
Assist with creating repeatable, scalable best practices and methodology
Train, coach and mentor engineers
Ability to travel 25% as needed

Required Skills and Education

10+ years’ experience as an Engagement Manager or in a senior leadership position
Proven experience managing P&L
Good customer service and time management skills
A strong attention to detail
Strong technical background
Excellent communication skills (both oral and written)
Must have the ability to multi-task and prioritize tasks according to urgency and importance while remaining calm and focused
Ability to prioritize tasks requested by multiple stakeholders
Proactively formulate and execute creative solutions to drive business forward
Personal drive to meet or exceed assigned sales targets
Based in Indianapolis Area or willing to relocate
Ability to identify risk and flag concerns to management
Ability to anticipate work needs and follow through with minimum direction
Strong player/coach, must be able to get into the details and process transactions if needed
Ability to collaborate with internal and external customers at various levels of the organization
Preferred Skills

Bachelor’s degree preferred
Customer Service experience
Technical writing experience
Evening and weekend work may be required as job duties demand
Previous experience in process improvements
Driven, accountable, innovative and a self-starter

Posted On

October 1, 2019