IT Analyst

Kinney GroupIT & Cybersecurity 0-2 Years

Job Description

The primary mission for the IT Support Analyst is to provide exceptional Information Technology support for internal Kinney Group colleagues and optimize IT systems and solutions for maximum efficiency.

The Duties of the IT Support Analyst include but are not limited to:

Team Membership
Collaborate effectively with all internal colleagues and leaders
Contribute to the overall efficiency of the business by living our mission: harnessing the power of IT to improve lives
Technology Expertise
Understand and have the aptitude to enhance the capabilities of the technologies within the business
Broad systems and technology expertise including demonstrable expertise in troubleshooting complex issues and optimizing systems for efficiency
Serve as a connector to understand system and process dependencies across the organization
Execute company security and process standards to maintain a high-level security posture
Monitor and remediate company systems for high availability
Onboard new colleagues to company systems and technology
Work with a bias to action in resolving technology issues across the business
Ability to self-manage among multiple priorities while maintaining attention to detail and an innovative approach
Demonstrate a strong technical aptitude to learn the intricacies of new systems and processes quickly
Required Skills and Education:

MAC OSx support and Apple Hardware support in addition to Microsoft/Adobe on Mac
Networking Fundamentals: IP Addressing and Routing Basics, Network Segmentation, Firewall Basics, Wireless Networking basics
Minimum 2 years experience in IT with focus areas across multiple technologies
Experience with a ticketing system such as ServiceNow or other
Experience with supporting Telephone systems & User Administration in multiple systems
Experience with supporting Web and Video Conferencing tools such as Zoom, Skype, Webex
Exposure to Active Directory and Exchange environments
User account management within multiple systems environments
Experience integrating processes and systems in a distributed environment
Basic automation scripting capabilities within Bash, Powershell, Python, or related
Ongoing education focus demonstrated through degree or certification achievement
Preferred Skills:

Systems administration and advanced capabilities in ERP, CRM, HRIS, or similar enterprise solutions
Networking Expertise: Hands-on expertise with routers, switches, firewalls and/or load balancers
Understanding of Email concepts (DNS MX records, Spam Filtering concepts)
Understanding of DNS concepts (A records, CNAMES)
Understanding of Mobile and Wireless Network Device Management tools such as Meraki
Experience with Microsoft Office 365 Administration
Excellent written and verbal communication skills

Posted On

October 21, 2019