IT Support Analyst

Kinney GroupIT & Cybersecurity 3-5 Years

Job Description

Job Title IT Support Analyst
Location Indianapolis, IN

As an IT Support Analyst with Kinney Group, you’ll work closely with our growing team to provide world-class Information Technology support. This role will have a mixture of deskside support, IT infrastructure support, and IT project planning. This role reports to our Technical Operations team.

Kinney Group is an innovative professional services consulting firm based 5 minutes west of downtown Indianapolis and 1 minute from Long’s Donuts!! As a scale-up company with a start-up vibe, our team strives to achieve and exceed our goals daily while keeping our core values at the front of our efforts.

We can’t wait to meet you!

What you’ll do:

• Act as the initial point of contact for all information technology related concerns from colleagues or clients
• Assist in the creation of training materials related to computer operation or troubleshooting
• Maintain an asset database and keep an accurate inventory of company assets
• Document working activities and requests in our service desk ticketing system (ServiceNow)
• Resolve technical issues related to service interruptions
• Maintain and monitor internal IT infrastructure
• Provide reports on system health and inventory
• Create and maintain a continual service improvement register with thoughts and ideas for improving our IT processes and procedures

What you’ll bring:

• Excellent customer service
• Troubleshooting and triage abilities
• MacOS / OSX, and Apple TV
• Office 365
• Network Switching, Routing, and Firewalls
• VPNs and connectivity
• Experience working from a queue of requests
• Windows Server Infrastructure (File/Print, DNS/DHCP, Active Directory)
• Familiarity with troubleshooting issues on remote systems
• General understanding of backup and recovery software
• General understanding of VoIP Telephony and configuration
• 2-4 Years of experience in a similar role
• Shell scripting or Powershell experience
• Experience with Mobile Device Management (MDM) Software
• CompTIA A+ / Network+ / Security+ / Server+ / Linux+
• Cisco CCNA
• ITIL Foundations

Who we are:

Kinney Group is a cloud solutions integrator harnessing the power of IT in the cloud to improve
lives. Automation is in Kinney Group's DNA, enabling the company to integrate the most advanced
security, analytics, and infrastructure technologies as an optimized solution powering IT-driven
mission and business processes in the cloud for federal agencies and Fortune 1000 companies.
We are an elite team with a unique combination of credentials for strict security environments.

Our colleagues subscribe to a shared ethos and purpose for the company to achieve clarity an
organizational health. This translates across every customer touch point within the
organization. We offer compelling work as well as leadership commitment to ongoing training and

Kinney Group, Inc is an Equal Employment Opportunity employer.

Posted On

February 20, 2020