As a Software Analyst at Kinney Group, you’ll be starting your career in Information Technology by providing front line support to our Subscription Services customers.
You’ll start out in a hands-on training and technical development program where you’ll receive professional training and coaching to become an expert on the applications we support. As your knowledge of our service portfolio increases, you’ll have the opportunity to advance within the team by taking on more compelling work and growing your career.
Kinney Group is an innovative professional services consulting firm based 5 minutes west of downtown Indianapolis and 1 minute from Long’s Donuts!! As a scale-up company with a start-up vibe, our team strives to achieve and exceed our goals daily while keeping our core values at the front of our efforts.
We can’t wait to meet you!
What you’ll do:
Collaborate with KGI colleagues to deliver technical and customer-centric outcomes
Utilize a variety of tools and resources to resolve client inquiries
Work from a queue of new requests to provide technical solutions
Contribute to the documentation library used by all colleagues
Develop an understanding of supported software packages and an awareness of their features
Accurately document all customer interactions and work performed
Work with a bias to action in exceeding client expectations and growing our business
What you’ll bring:
Strong technical acumen demonstrated through education, experience, or self-study
Excellent communication skills (both oral and written)
A strong attention to detail
Knowledge of troubleshooting and problem diagnosis in a technical environment
Ability to multi-task and prioritize tasks according to urgency
Competitive drive to advance your career and technical knowledge
Innovative approach to evaluating and solving problems
Positive, focused demeanor especially when under pressure
Beginner knowledge of Python
General Knowledge of Software QA Processes
General Knowledge of application security
Customer Service experience
Technical writing experience
Familiarity with git and jira
Experience working in an agile environment
Experience in operating in a ticket-based support system
Preference will be given to candidates showing a working understanding of Splunk
Who we are:
Kinney Group is a cloud solutions integrator harnessing the power of IT in the cloud to improve lives. Automation is in Kinney Group's DNA, enabling the company to integrate the most advanced security, analytics, and infrastructure technologies as an optimized solution powering IT-driven mission and business processes in the cloud for federal agencies and Fortune 1000 companies. We are an elite team with a unique combination of credentials for strict security environments.
Our colleagues subscribe to a shared ethos and purpose for the company to achieve clarity an organizational health. This translates across every customer touch point within the organization. We offer compelling work as well as leadership commitment to ongoing training and development.
Kinney Group, Inc is an Equal Employment Opportunity employer.Posted On
February 3, 2020