Kinney Group has an opening for a TechOps App Support Engineer position. This position will work as an integral part of a Splunk support team to test new support tools and provide tier 2 support for add-ons and apps used by Splunk clients. This will include providing feedback to developers highlighting functionality and usability of new tools as well as answering and resolving customer support requests. Colleagues will have assigned hours between 8am and 7pm and should have flexible availability to meet the growth demands of the team.
The TechOps App Support Engineer will:
Utilize new tools designed to streamline the support process for Splunk.
Assess technical issues and provide tier 2 resolutions, or work with SMEs and Developer resources to resolve customer issues.
Contribute to the documentation library used by all technicians
Expand upon their understanding of Splunk and gain awareness of all of its features.
Accurately document all customer interactions and work performed.
Assist in the development of Splunk App Support Technician's skills.
April 18, 2018