Project Manager I – June 2021

KronosCustomer Success 0-2 Years

Job Description

About the Indianapolis Tech Center SURGE Program

As the hub for recruiting, developing, and placing top tech talent within the organization, the Indianapolis Tech Center offers SURGE, an extensive 8-12 week technical onboarding program for Project Managers and Solution Consultants. Candidates are drawn from leading Indiana universities and trained to problem solve, think innovatively, and deliver an outstanding customer experience.

SURGE provides tools, resources, and skills to prepare the next generation of Kronos Services professionals in workforce management and human capital management. To date, more than 300 Kronos consultants and project managers have completed SURGE training and advanced to new roles with increasing responsibility.

The Professional Services Project Manager (PM) is the main point of contact serving as a bridge between customers and the internal Kronos project team. PMs will collaborate with multiple cross-functional roles in order to ensure timely, efficient, and successful Workforce Management software implementations. The PM is expected to be responsible for all aspects pertaining to the on-going status of the project.

Responsibilities may include but are not limited to the following:

Lead all aspects of customer projects by following the Kronos Paragon Methodology

Create and manage relationships between Kronos, customer, and partner teams

Write, organize, and distribute project notes to various audiences

Abide by all compliance documents

Escalate issues and project risks when they are impeding the movement of the project

Create and manage project timelines, budgets, project scope, and project workspaces

Lead external and internal calls to discuss project status and solve customer problems

Report project updates to executives to showcase project status and value

Participate in Indianapolis Tech Center programs and initiatives

An ideal candidate would possess:

Strong leadership and adaptability

Ability to apply logic to solve complex problems and mitigate project risks

Effective communication and interpersonal skills to foster collaboration inside and outside the organization

Ability to work in a fast-paced environment

Drive to overcome difficult obstacles while still meeting necessary deliverables

Drive to innovate and improve processes and methodologies utilized in the organization

Ability to multitask and balance various projects related to different modules in the organization

Create and manage project timelines and maintain project budgets

Basic understanding of the Workforce Management environment

Basic Qualifications:

Completion of Bachelor’s degree in business or another related field

Reside within a reasonable commuting distance to Indianapolis, IN

Willingness to travel up to 50%

Successful completion of an internship or relevant work experience

Effectively communicate and present remotely via telephone and/or in person

Basic knowledge and understanding of SaaS and/or Workforce management environment is a plus

This position will be based in the Kronos Indianapolis office full-time, located at 101 W Washington Street, Indianapolis, IN 46204.

At this time, Kronos is unable to sponsor a new applicant for employment authorization for this position.

Posted On

August 27, 2020