Solution Consultant I – January 2021

KronosCustomer Success 0-2 Years

Job Description

About the Indianapolis Tech Center SURGE Program

As the hub for recruiting, developing, and placing top tech talent within the organization, the Indianapolis Tech Center offers SURGE, an extensive 8-12 week technical onboarding program for Project Managers and Solution Consultants. Candidates are drawn from leading Indiana universities and trained to problem solve, think innovatively, and deliver an outstanding customer experience.

SURGE provides tools, resources, and skills to prepare the next generation of Kronos Services professionals in workforce management and human capital management. To date, more than 300 Kronos consultants and project managers have completed SURGE training and advanced to new roles with increasing responsibility.

The Professional Services Solution Consultant (SC) will work as a part of the implementation team to gather business requirements, configure software, and provide technical support for all aspects of the Kronos Workforce Dimensions Suite. SCs will need to communicate clearly with customer teams in order to analyze specifications provided by the customer. SCs will work closely with Project Managers and other professional services team members to communicate and understand outcomes using the Kronos Paragon methodology. Solution Consultants will need to have a comprehensive understanding of the Kronos Workforce Dimensions Suite in order to apply solutions with a consultative approach after onboarding.

Responsibilities may include but are not limited to the following:

Collaborate with customers to determine business requirements

Configure Kronos products to meet the business needs of customers

Provide guidance to customers on best practices and make recommendations to optimize their Kronos solution

Be an effective intermediary between Kronos and clients

Engage in continuous learning to navigate changing business needs and product development

Establish yourself as a trusted advisor with both internal and external resources

Participate in Indianapolis Tech Center programs and initiatives

An ideal candidate will possess:

Technical aptitude/interest in learning new software

Critical thinking and problem-solving abilities

Ability to communicate technical concepts to a variety of audiences, remotely or in person

Effective communication and interpersonal skills to foster collaboration inside and outside the organization; ability to build trusting relationships

Ability to multitask, adapt, and balance various projects related to different modules in the organization

Strong leadership skills with the ability to work as part of a project team.

Drive for innovation and continuous improvement

Understanding of Workforce Management environment

Basic Qualifications:

Completion of Bachelor’s degree in business, informatics, or related field

Reside within a reasonable commuting distance to Indianapolis, IN

Willingness to travel up to 75%

Successful completion of an internship or relevant work experience

Effectively communicate and present remotely via telephone, video conference, and/or in person

Basic knowledge and understanding of SaaS and/or Workforce management environment is a plus

This position will be based in the Kronos Indianapolis office full-time, located at 101 W Washington Street, Indianapolis, IN 46204.

At this time, Kronos is unable to sponsor a new applicant for employment authorization for this position.

Posted On

August 27, 2020