Services Delivery Manager
Overview of the Role
Welcome to the Services Team!
Our goal is to accelerate Lessonly’s usage and adoption while reducing barriers of entry for current and prospective Lessonly customers.
The Services Delivery Manager will be responsible for the delivery of our Services Packages primarily to our Commercial customers. Clients invest in Lessonly to transform the way that learning and training happens inside the organization. Fortunately, we license a best-in-class platform to help. But for clients to go from 0-60 quickly and for renewing clients to actualize full potential, our Services department owns the design, delivery, enterprise sales consulting, and enablement internally for our Services offerings.
Currently Lessonly’s Services offering is focused on supporting customers through Content and Planning. As a member of the Services Team, you’ll work collaboratively with other Services team members as well as the Sales and Client Experience (CX) teams.
Your Primary Responsibilities
Lessonly’s Commercial Services Packages support our Customers in three main areas:
Planning: Working with our customers to understand what content they need, what they have and where that falls in terms of ownership, priority and timeline. This is managed through our Learning Action Plan (LAP) process.
Building: Transforming existing customer content into best-in-class Lessonly Lessons.
Measuring: Understanding how our Customer’s Lessonly Learning Program is impacting their business and ensuring their content strategy supports their current priorities.
The Services Delivery Manager role is responsible largely for ‘Planning’ and ‘Measuring’ that’s delivered via Quarterly sprints with some general oversight of ‘Building’ (per the above). You’ll be able to directly impact the success of our customers as it is your job to understand our Customer’s training program needs and work with them to create a plan both Lessonly and our Customer can execute against. You will be managing/coordinating a number of Services customers at one-time, with varying levels of Learning Program complexity and development.
Your primary responsibilities include:
Attend Services Customer Kickoff calls and speak confidently to the Services process
Initial development of the Learning Action Plan (LAP) via the two Learning Program Workshops
Execution of the LAP throughout the year through Quarterly Business Reviews, working closely with the Customer and the Lessonly CX Manager
Ensuring that all Services projects are delivered on-time, within scope and within budget
Supporting ongoing alignment of the LAP with the Customer’s ever evolving priorities
Monthly and Quarterly coordination with the CX Manager
Identifying up-sell and expansion opportunities within that customer
Constant updating of customer delivery via Asana
Communication to the Director of Services regarding status, opportunities, issues and ideas
Occasional content transformation support
To be successful you must be curious, motivated and thrive on planning projects and working with and across teams.
You must have:
4-6 years of work experience, preferably in training or enablement
Experience with Lessonly, preferred
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Drive and be self-starting with the ability to identify next steps and finish them
Strong organizational skills including attention to detail and multi-tasking skills
Good time management skills
Experience managing projects
Interest in learning about new businesses, industries and positions
A friendly, collaborative and genuinely helpful nature
Prior experience in Sales Enablement, Training Lead, Corporate Learning or Training, or Consulting are required.
Lessonly benefits to help you do better work and live a better life:
Health insurance—dental, medical, and life. We help you stay covered.
Competitive pay, a 401k plan, and equity. Money matters and we like to think about the ways you can win as we win.
Tech Stipend. Helping you with the tech gear you need for the things you do.
Unlimited paid time off. Keeping this benefit simple so it’s simple for you to use it when you want to use it.
Parental leave. Because we think it's important to spend time with your new family.
Drinks and snacks. What’s your favorite LaCroix flavor?
Yoga, Nintendo, and Pop-a-Shot.
Free parking with downtown Indianapolis office.
February 25, 2019