Lessonly is the powerfully simple training solution that empowers people to learn, practice, and perform like never before. Our mission is to help teams around the globe do better work and live better lives with world-class training and enablement.
TECHNICAL ACCOUNT MANAGER JOB DESCRIPTION
The ideal Technical Account Manager at Lessonly is hard working, enjoys a blend of technical and relational responsibilities, is a quick learner of new concepts, and can gain the trust of a customer quickly.
Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.
Guide customers through implementation on all technical needs, integrations, user management solutions, SSO, etc.
Guide a customer through the continuous change and growth of the Lessonly product
Lead product trainings for new key contacts entering the customer organization as well as for new features and enhancements
Serve as the primary point of contact for the customer’s technical team and serve as a liaison between that team and Lessonly’s customer support and product teams
Assist in technical scoping and conversations for cross-sell related opportunities within an existing customer
Providing proactive communications in the event of a service degradation or disruption
Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specifics to customers’ business needs.
Creating usage reports and statistical analysis of adoption to be presented to customers in QBRs and other various meetings
Partner with internal teams to maximize product engagement and utilization.
Documenting of key technical decisions made in customer journey
Advocate for innovation and enhancements of our product based on customer feedback
Demo existing unused capabilities/functionality.
October 1, 2021