Customer Care Specialist

myCOIOther 3-5 Years

Job Description

Position Summary:

The Insurance Customer Care Specialist is responsible for providing best in class support to our commercial customers. You are the front-line resource for our customers and will support them with system access questions, information verification, tracking, end user system support and escalations. A passion for building sustainable customer relationships, resolving customer issues quickly and accurately, while incorporating our Core Values, will be the cornerstones to your success and development. This is a wonderful role for individuals who love building relationships, helping people, and working together with a great team! Commercial insurance service experience is required.

What Makes this a Great Opportunity:

Represent a leading SaaS company with the most innovative technology in the industry and a 98% customer retention rate!
Professional growth & learning opportunities due to exceptional continued business growth and a culture that strongly supports your own personal growth.
Work for a 2022 Indy Star Top Workplaces winner and 2022 TechPoint #MiraAwards Exceptional Employer Award winner.
Great work-life balance with a 4-day work week option, amazing company culture and comprehensive benefits (including 401k w/match, Pet Insurance & Paternity Coverage).

Essential Responsibilities:

Build sustainable relationships of trust through open and interactive communication with teammates and customers
Provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution
Upload Certificates of Insurance (COI’s) into our software program
Solve and respond to support emails
Maintain inbound and outbound phone calls
Ensure accurate tracking of communications
Aid in the teaching and training of our customers and users to ensure proper software utilization and satisfaction
Meet personal and team goals for productivity and customer satisfaction

Qualifications Required:

Commercial insurance industry experience required, personal, health and life insurance will not be applicable
Experience working remotely
1+ years in a customer support role in the commercial insurance industry
Proficient use of Microsoft Word and Excel
Experience meeting daily set goals and metrics
Passion for customer service and serving others
Excellent verbal and written communication skills
Ability to multi-task, prioritize, and manage time effectively
Demonstrated problem resolution skills and ability to make quick decisions
Team-oriented, enjoys working together to provide solutions and best in class service

Posted On

May 25, 2023