Implementation Coordinator

myCOIProduct Development 3-5 Years

Job Description

Company Description:

myCOI is an early industry-leader in the insurance technology space providing an innovative SaaS solution for tracking, processing, and managing certificates of insurance. Our Purpose - Erase the Worry through The Work We Do – Eliminating the disruptive impact of an insurance claim. Based in Indianapolis, myCOI’s proven track record of national growth and success has impacted hundreds of customers who use our products and services ranging from Fortune 100, Higher Education, Construction, Logistics, Healthcare, Property Management, down to some of our local favorite sports teams. myCOI Central offers an easy-to-use, cloud-based solution to protect organizations and ensure end-to-end compliance. It’s smart technology that has our industry expertise built right in-designed to provide a single place to view COI’s, compliance, and risk reporting, for vendors, suppliers, tenants, subcontractors, franchisees, and carriers. myCOI’s channel partners, a great leadership team that is energetic, innovative, and goal-oriented; along with living our core values: Unite, Reach, Own It, Choose Positive and Innovate, drives our continued growth and success.

We work hard to maintain an open, supportive culture that promotes the pursuit of excellence. As a member of our team, you’ll enjoy a competitive compensation package, great work-life balance and an innovative, supportive culture. We know that myCOI’s success derives from great teamwork and each individual’s exceptional results. Join us on our mission to disrupt, innovate, and lead the industry!

Position Summary:

The Implementation Coordinator is responsible for successfully connecting, guiding and managing new clients through the implementation lifecycle and into the myCOI program. This position is focused on personal interactions in a fast-paced environment with multiple projects going simultaneously. You will be responsible for building a positive business relationship with clients, completing a successful onboarding experience for them while delivering results that meet the established expectations. Strong interpersonal skills and the ability to work cross-functionally are key in this role. The ideal candidate will demonstrate a genuine interest in both the agenda of the business and the client’s need to deliver a smooth implementation process overall.

What Makes this a Great Opportunity:

•Represent a leading SaaS company with the most innovative technology in the industry and a 95% client retention rate

•Work with supportive leadership and with co-workers focused on helping you succeed

•Professional growth & learning opportunities

•Great work-life balance, company culture and benefits

Essential Responsibilities:

•Develops and nurtures strong client relationships

•Manages implementation schedules in collaboration with client and internal teams

•Educates client on technical requirements and features

•Partners with key individuals to deliver optimal solutions

•Creates and modifies various office and system-related documents using Microsoft Office suite and myCOI Central

•Acts as client advocate and the “go to” point of contact for new clients regarding software and process related questions and concerns

•Works alongside senior team members to support large client initiatives

•Performs all other related duties as required

Basic Qualifications:

•2+ years of experience in an implementation, project management or similar role

•Consultative and collaborative approach

•Intermediate or expert level of proficiency with Microsoft Office applications, primarily Excel

•Maintain professionalism and a positive service-oriented attitude at all times

•Strong attention to detail and excellent organizational skills

•Experience managing multi-faceted projects from inception to launch

•Possess an understanding of hardware, software applications, operating systems and networks

•Thrive in a multi-tasking environment and able to adjust priorities on the fly

•Knowledge of commercial insurance preferred


•Competitive compensation package







•Short Term Disability Insurance

•Paternity and Maternity leave for expecting parents

•Pet Insurance


•Paid Time Off (Holiday, Vacation, 8 hours community volunteer time)


•Preference given to candidates residing within a commutable distance of Indianapolis. No relocation provided.

Commercial Insurance - Customer Care - Insurance - Client Success - Training - Technology - Certificates of Insurance - Software as A Service - Service - Compliance - Insurtech

Posted On

April 26, 2021