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Director of Customer Operations
Octiv is seeking a Director of Customer Operations to lead, manage and inspire our client support team responsible for the overall satisfaction, adoption and general health of our customer base. Additionally, the Director of Customer Operations will be responsible for InfoSec and IT.
The position will oversee all post-implementation client success operations, including front-line technical support, technical consulting and product training. You will play an instrumental role identifying and implementing world-class customer support programs, measuring the success of initiatives in support of our “above and beyond” approach to customer service and retention, and working closely with Professional Services, Account Management, Product and Engineering leadership to ensure effective cross-team collaboration. You will plan and work with development operations on security measures to prevent data loss and service interruptions and achieve and maintain desired compliance certifications. You will also manage the day-to-day IT needs at Octiv.