Technical Customer Support Specialist

OnBoardSupport 0-2 Years

Job Description

The Customer Support Specialist provides tier one support for OnBoard products with both customers and internal employees. This position involves troubleshooting product software and technical issues for existing customers, becoming a subject matter expert about OnBoard, and providing internal product support when needed. Attention to detail, professional communication skills, and the drive to create a positive interaction are essential to be successful in this role. OnBoard is a HIPAA-compliant organization, so new hires must become certified in the first 90 days of employment.

Our current support hours are 8am – 8pm ET. You must be available to work a shift that falls within those hours. The team will rotate on-call shifts.

This position is open to remote applicants living and authorized to work in the United States.  We do not offer Visa sponsorship or relocation assistance at this time.

Posted On

June 6, 2022