Application Support Manager

OneAmericaIT & Cybersecurity 6-8 Years

Job Description

At OneAmerica, we deliver on promises when customers need us most.  We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals.  We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

Job Summary

Responsible for leading a small team in diagnosing and fixing issues with our system that supports our RSM business line. This is an application development management role that will lead production support team members to ensure issues are properly prioritized, addressed proactively and in a timely manner.

Primary Responsibilities:

Manage the day-to-day activities of the applications support team (3-4 individuals); providing them guidance and direction as necessary
Manages production issues if/when they occur to ensure service restoration, root cause analysis and the implementation of preventative actions to avoid future occurrences.
Acts as a liaison among stakeholders (business partners, IT team, service providers) in delivering the Application Support. Lead communication with internal staff and 3rd party service providers as required to resolve issues.
Ensures on-going Application and Vendor compliance
Advise management on situations that may require additional client support or escalation.
Ensure any issues or escalations are resolved in a timely manner
Job Requirements

Required Education and/or Certifications

Bachelor’s Degree
Required Work experience

5+ years of managerial experience
Strong troubleshooting and problem-solving skills to identify and resolve application issues
Strong communication, coordination, assertiveness, and comfort leading and driving results
Ability to make quick critical decisions to manage production incidents
Salary Band: 07B

As a condition of employment, OneAmerica requires that all new hires who receive a job offer on or after April 18, 2022 provide evidence of full or partial vaccination against COVID-19 within three days of accepting an offer letter with OneAmerica and before employment begins. If applicable, new hires must submit proof that they have received the second dose of a two dose COVID-19 vaccine within 30 days after their first dose is complete. If a new hire wishes to submit a request to be exempt from the mandatory COVID-19 vaccination policy due to a medical condition, sincerely held religious belief or other legal requirement, the associate will have three days after an offer of employment has been accepted to submit their exemption request for review and consideration by OneAmerica.

This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in IN as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York.

Disclaimer:  OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.

Posted On

May 11, 2022