Director, Enterprise Operations BRM

OneAmericaIT & Cybersecurity 6-8 Years

Job Description

At OneAmerica, we deliver on promises when customers need us most.  We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals.  We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

Job Summary

The Director, Enterprise Operations Business Relationship Manager (BRM) is a Senior Level Strategy position that will primarily focus on developing partnerships between IT and OneAmerica’s Enterprise Operations function within the organization. The BRM is the single point of contact representing the IT needs of Enterprise Operations. This leader will be a strategic thought partner, not just an IT services provider to Enterprise Operations. The BRM is also responsible for working with CORE IT teams, Vendor Management, Finance and Enterprise PMO to ensure the best possible experience across a technology enabled initiative lifecycle – from Ideation through Execution. While they are not responsible for the actual delivery, the BRM functions as the executive relationship manager to represent the needs and requests of Enterprise Operations.

In addition to being the primary advocate for the Enterprise Operations in IT, the BRM conversely is also responsible for communicating the IT vision and advocating technology best practices across the Enterprise Operations team.

The Enterprise Operations BRM will report to the VP of Digital Strategy & Optimization.

Primary Responsibilities:

Drive strategic alignment to ensure joint Business, IT, Technology and Digital Strategy teams are exploring, developing, and executing on Enterprise Operations business needs.
In the capacity of the primary point of contact between Enterprise Operations and IT:

Maintain awareness of key initiatives and projects aligned with business line priorities
Introduce leading edge solutions and architecture to the Enterprise Operations team
Position technology as an enabler for business value
Champion managing through metrics
Inculcate a culture of Date Driven Decisions
Engage and participate in business line planning activities
Provide input to the Enterprise Operations Management team for applying technology to their challenges
Communicate and report Enterprise Operations concerns to IT – not just technology challenges
Extend IT: Enterprise Operations partnership to position IT as an enabler of the business with strategic relevance
Drive accountability with IT partners
Mature the existing BRM function from an order taking function to a true Business Partner that is relied on as an enabler by the Enterprise Operations executive team
Bring new ideas to the business community
Challenge the business community
Work with Enterprise Strategy to align Enterprise Operations multi-year roadmaps with other P&Ls
Conduct regular checkpoints with business line sponsors to gain feedback on Business: IT alignment and satisfaction levels.
Working with the IT team, act as a channel of business line input to IT demand planning process for new business requirements and initiatives
Provide both strategic and detailed support to the Enterprise Operations, each line of business, Finance and IT on significant projects and initiatives
Assist in managing the annual capital planning process for Enterprise Operations, as well as working with business and IT teams on managing prioritization, resourcing, and scheduling of requests
Partner with the ePMO to ensure that methodologies, processes, tools and guidelines are followed consistently across Enterprise Operations projects and initiatives
Improve the probability of successful delivery and participate actively in kickoff, project status, and management meetings
Proactively collaborate with the Enterprise Operations business stakeholders to identify process improvements and enhancements that increase efficiencies and decrease costs
Develop and maintain appropriate Life Insurance, Annuity and Long-term Care, Retirement Services, and Employee Benefits industry knowledge of common concepts, practices and procedures
Serve as an additional escalation path to navigate the IT organization on behalf of the business to resolve issues or facilitate urgent requests
Monitor customer satisfaction targets. Ensure the relevance and usefulness of the relationship management activities through satisfaction surveys across the business unit stakeholder community. Ensure IT services to the business are delivered in line with SLAs.
Build a strong internal network and cultivate close relationships with all key stakeholders. Participate in Enterprise Operations management staff meetings and strategy sessions
Coordinate to identify, screen and evaluate new solution opportunities to address unmet (internal and external) customer needs
Perform business analysis and prepare recommendations as needed
Drive collaboration with shared services such as Enterprise Architecture and Marketing teams to ensure solution compatibility with company standards
Partner with IT to streamline equipment and security requests to improve the request process and escalate issues to appropriate parties for resolution
Job Requirements

Required Education and/or Certifications

Bachelor’s Degree
BRMP Certification (BRM Institute) – If not existing, then OA will sponsor to gain it w/in 12 months of start date
Required Work Experience

7 – 10 years of leadership roles within Business Analysis, Strategy and Delivery experience
Experience with Claims, Corporate Printing and Support, Call Center Operations, Inforce Operations for Employee Benefits, Individual Life and Financial Services, and/or Retirement Services, or Sales Compensation
Or any combination of education and experience which would provide an equivalent background

Posted On

January 13, 2023