At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.
Responsible for management of internal and external teams within various towers, management of the delivery of services within the towers including the managed services organizations, ensuring the timing and quality of deliverables within the towers and ensuring that the financial objectives are met by our service delivery teams.
This role will lead the Database, Storage and Backup towers within the Infrastructure as well as lend expertise in other towers as backup,
Manage and coordinate IT services and activities to assure effective enterprise resources are provided to the organization with in-house and commercial service management staff,
Analyze key performance indicators to ensure services are delivered within SLA’s,
Accountable for the development and measurement of SLAs with both internal and external contract providers,
Manages multiple programs and deliverables; and the coordination and direction of third-party partner relationships,
Studies problems and capabilities, and develops solutions and strategies for improved operating procedures, alternate processing methods, communications, information flow, management reporting, and operational efficiency,
Responsible for identifying, evaluating, and maintaining continual improvement opportunities from service desk and enterprise systems; improving quality and reducing costs.
Prepare, document and communicate various reports of production, operation, performance, and down time,
Recommends changes in programs, processes, routines, and quality control standards,
Responsible for the development of enterprise communication and training materials,
Key Stakeholder in the development of and use of technology policies.
Required Education and/or Certifications
10 years of relevant IT services delivery experience, or equivalent combination of education and work experience in technology, service management, and operations.
Recommended Education and/or certifications
Bachelor of Science Degree or higher; Management and/or Computer Science major desirable or 10+ years of proven work experience.
Required Work Experience
Experience implementing enterprise-wide systems and applications utilizing project management best practices and methodologies.
10+ years of experience managing and leading teams, contractors, delivery professionals in an in-house, on-shore, and near/off-shore environment.
Technical experience with the following technical areas: database, storage and backup.
Additional infrastructure experience in the following areas given additional consideration: network, voice, wintel, linux, tools, Vmware and Citrix.
Or any combination of education and experience which would provide an equivalent background
Salary Band: 06C
To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.
Due to the COVID-19 pandemic, the majority of OneAmerica associates are currently working remotely in accordance with our safety protocols. The selected candidate will be expected to temporarily work remotely for an unspecified period of time as determined in OneAmerica’s sole discretion. When normal business operations resume, the selected candidate will be expected to physically return to work in the office located in Indianapolis, IN.
Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.Posted On
July 12, 2021