IT Delivery Delivery Manager

OneAmericaIT & Cybersecurity 9+ Years

Job Description

At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

Job Summary

Responsible for management of internal and external teams within various towers, management of the delivery of services within the towers including the managed services organizations, ensuring the timing and quality of deliverables within the towers and ensuring that the financial objectives are met by our service delivery teams

Responsible for the management of third-party application development and support vendor teams to ensure the delivery of services to meet schedule, quality, and budget objectives. This role

drives delivery improvement opportunities
provides real-time feedback to key stakeholders
Manage the consistent communication
provides periodic status reporting and manage delivery escalations
Identify cost saving opportunities
Partner with IT Business Operations team for smooth invoice processing
Primary Responsibilities:

Responsible for management of internal and external teams within various towers, management of the delivery of services within the towers including the managed services organizations, ensuring the timing and quality of deliverables within the towers and ensuring that the financial objectives are met by our service delivery teams

Responsible for the management of third-party application development and support vendor teams to ensure the delivery of services to meet schedule, quality, and budget objectives. This role

drives delivery improvement opportunities
provides real-time feedback to key stakeholders
Manage the consistent communication
provides periodic status reporting and manage delivery escalations
Identify cost saving opportunities
Partner with IT Business Operations team for smooth invoice processing
Job Requirements

Required Education and/or Certifications

10 years of relevant IT services delivery experience, or equivalent combination of education and work experience in technology, service management, and operations
Recommended Education and/or certifications

Bachelor of Science Degree or higher; Management and/or Computer Science major desirable or 10+ years of proven work experience
Familiarity with Gartner (or similar) vendor management strategies and frameworks is a plus
Required Work Experience

Experience implementing enterprise-wide systems and applications utilizing project management best practices and methodologies
10+ years of experience managing and leading teams, contractors, delivery professionals in an in-house, on-shore, and near/off-shore environment
Or any combination of education and experience which would provide an equivalent background
Salary Band: 07B

To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.

Due to the COVID-19 pandemic, the majority of OneAmerica associates are currently working remotely in accordance with our safety protocols. The selected candidate will be expected to temporarily work remotely for an unspecified period of time as determined in OneAmerica’s sole discretion. When normal business operations resume, the selected candidate will be expected to physically return to work in the office located in Indianapolis, IN.

Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Posted On

March 23, 2021