SUMMARY OF RESPONSIBILITIES:
The CRM Administrator (CRMA) is responsible for participating in the analysis and implementation of new changes within the CRM application and facilitating interdepartmental workflows. In addition, the CRMA is responsible for periodic review of existing data and working with other departments to verify and maintain integrity and accuracy. The CRMA participates in CRM related tools research, risk assessment and implementation projects to ensure tool fit and promote workflow efficiencies. This position works between departments to ensure minimal change impacts to all departments during project or maintenance implementations. The CRMA is expected to be able to take projects from concept to completion independently if necessary. The CRMA is also responsible for aiding in developing new training structures for new or current workflows within the CRM or connected systems for end users when appropriate.
February 28, 2019