Salesforce Administrator

PERQIT & Cybersecurity 3-5 Years

Job Description

The Role

The Salesforce Administrator will lead the ongoing development of our deployment, including the systems integrated with Salesforce. The successful candidate will have a record of success in improving processes using the platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including: Sales Enablement, Marketing, Client Success, and our core program business processes. This role is part technical project manager, part administrator, and part Salesforce analyst. The Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, maintenance, and improvement of our CRM platform.

The Responsibilities

Serve as primary system administrator for the environment with 100+ users as well as integrated tools.
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
Manage data feeds and integrations, ensuring that all changes work seamlessly across all systems
Complete regular internal system audits and prepare for upgrades
Intake, scope, and complete new development requests
Work with management team to establish suitable processes to support administrative, development, and change management activities
Assist in training of new users, and grow the skill set across the organization
Effectively act as the liaison between our users, vendors, and internal subject matter experts
Work independently with members of the user community to define and document development requirements
Knowledge, Skills & Abilities

Excellent project management and process automation skills and a positive attitude
Ability to lead directly and indirectly, gaining buy-in from individuals and teams when necessary
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Good interpersonal, listening, written, and verbal communication skills, including internal/external interaction, documentation, and presentations
Must demonstrate ability to communicate effectively at all levels of the organization
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Ability to assess the impact of new requirements on and all upstream and downstream applications, systems, and processes
Proven ability to self-manage and complete project deliverables
Exhibit confidence in decision-making
Is a passionate self-learner focused on continued development of their knowledge base and growth in SFDC
Displays a high level of accuracy and detail-orientation
Analytical, with the ability to problem-solve and analyze on the fly
Ability to consistently produce high quality work within tight deadlines by prioritizing, identifying roadblocks, and effective team collaboration.
Requirements Admin Certification required
Minimum two years of experience as a administrator
Sales Cloud, Service Cloud, and Developer certifications preferred
Proven ability to design and implement new processes and facilitate user adoption
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Proven experience successfully integrating SaaS platforms with
Strong understanding of best practices and functionality
Strong data management abilities
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
Previous experience working in a SCRUM or agile environment preferred
Previous experience with Customer Success software tools such as Gainsight preferred

Posted On

March 25, 2019