Director of Customer Success (Account Management)

PFLSales 6-8 Years

Job Description

Who you are:
You desire to be part of a company on the cutting edge of creating a new category within the marketing technology sector. It is important that you thrive in a fast-moving, entrepreneurial environment because you are flexible, adaptable, articulate, and think quickly on your feet. You work hard and are self-motivated. You are professionally persistent and always do the right thing for the customer. You are focused on customer results and growing your company’s revenue and profit. You have led an Account Management team and a proven track record of driving revenue through programs, renewals and additional services.

Some of the things you will be doing for us:
Work with internal departments to ensure perfect customer service
Coach and train selling skills to CSM teams to help drive additional programs and revenue
Guide a team of Customer Success Managers in addressing customers’ needs driving success and expansion in our customer accounts
Be the “voice of PFL” in customer visits and meetings alongside CSMs
Guide CSMs to challenge customers to drive results with their purchased solution by pitching new programs and campaigns
Monitor and analyze key MarTech metrics
Serve as an escalation point for complex customer issues
Manage performance, provide mentoring and professional growth of direct reports
Collaborate with the senior leadership team

Your skills:
Proven success leading a team of Account Managers or "Farmers"
Experience in a Sales leadership function
Unbeatable listening, verbal and written communications skills
Advanced business acumen
Ability to build and maintain strong cross department relationships in customer company
Knowledgeable about marketing technology and marketing automation
Advanced expertise in customer success, SaaS and marketing technology

Posted On

April 3, 2019