Customer Service Representative

Renaissance Electronic ServicesCustomer Success 0-2 Years

Job Description

About You
You’re a natural born problem solver with a knack for understanding people. You’ve mastered the art of making consumers comfortable when they’re implementing new products, onboarding or troubleshooting.

What it means to be a Dental Hero:

Be a Customer Fanatic.
Our Dental Heroes build software and offer services that help dentists deliver great patient experiences. We understand to take on this task, our employees need to be happy and healthy, so we offer perks including gym memberships and 4+ weeks of PTO.

Be Open.
While we’ve grown to 150 employees, we maintain the same culture of transparency and communication from our garage startup days. We provide a casual and inclusive environment, along with several interdepartmental teams to drive collaboration.

Be Good.
Indy is a huge part of our DNA, so it’s important for us to give back to our community. We work with local schools and charities, along with doing business locally as much as we can, including Hubbard & Cravens in every breakroom.

Be Curious.
It’s important that our Dental Heroes have the opportunity to grow along with our company. We have internal training programs for our sales and support departments, along with external training opportunities for most departments.

What You’ll Do
Understand our products well enough to answer questions and solve customer problems.
Be the primary point of contact for several customers to provide real and timely solutions.
Provide technical assistance to customers looking to troubleshoot struggles and translate their issues into possible resolutions with our product owners and teams.
Tactically manage the onboarding process, working with multiple customer touch-points and providing all back-end data details to the service and engineering teams.
Be the customer advocate internally at RES.
Identify and assess customer data and account health to contribute to roadmap improvement plans through CRM input.

Your Qualifications
Call center experience (software support is a plus)
Highly collaborative, proactive, curious and always interested in learning
Clear communicator with effective problem-solving skills – especially over the phone
CRM and Microsoft Office experience
Goal-driven, adaptable, coachable and accountable

Posted On

May 6, 2019