Technical Architect

Sallie Mae BankIT & Cybersecurity 6-8 Years

Job Description

What You'll Contribute

The candidate will be a well-rounded Senior Level IT support technician responsible for a wide range of technical support activities as well as having opportunities to influence IT architectural direction. The position will include installing, troubleshooting and maintenance of technical software, automation of technical IT activities where possible for AWS Services, interfacing with Application Development personnel and participating in a 24/7 on-call rotation. A strong knack and desire to perform troubleshooting activities is required with AWS Cloud services. The technologies involved include all non-business-related software used at the bank from 3rd parties. This is not an operating system, or network or storage admin position, but a good working knowledge and background of those disciplines is necessary. The ability to code/script to help with automation in Ansible Tower, building Infrastructure-As-Code with CFTs, and a strong troubleshooting acumen is a plus. Prior application development experience preferred. Knowledge of SQL/Oracle/ RDS DBs is a plus. There will be opportunities to work on cloud technologies inclusive of Amazon services and solutions. Familiarity with DevOPs and Agile from an infrastructure and operations perspective is a plus.

The candidate must be comfortable communicating with a wide variety of personnel including software vendors, application development, business personnel and upper management.

This job is part of a medium sized team of experienced IT professionals.

What You'll Do

Description / % of Time Spent

Installs and maintains/upgrades key infrastructure application software and document the infrastructure architecture supporting 3rd party software running on EC2, server less technologies like Lambda/ECS/Elastic/S3/SNS/SQS etc.


Monitors performance & availability of key infrastructure applications, and provide on-call support of key infrastructure applications on a rotational fashion with the ability to work with other IT Teams on troubleshooting efforts as required


Participates in IT architectural sessions to provide expertise to the framework and design of COTS and Cloud solutions and lead medium/large size infrastructure projects


Codes and develops standards for creating cloud infrastructure components/services approved for use by SLM from AWS.


Designs and implements automation solutions that increase team operational efficiencies


Documents troubleshooting activities for key infrastructure applications that can be readily used by all team members


Gets established as an SME (subject matter expert) for at least 4-6 infrastructure application/cloud solutions


Works with Amazon technical partners, solutions, and services and participate in budgeting sessions as required


Posted On

September 28, 2021