Operations Coordinator

Scale ComputingSupport 0-2 Years

Job Description

Our Operations Team is looking to hire an Operations Coordinator to work across departments to ensure day-to-day systems are working properly, identify areas of improvement, and recommend solutions for progressing the organization. The key to success in this role is through excellent organizational, people management, and problem-solving skills. The Operations Coordinator will manage replacement and returns, inventory, process documentation, as well as be involved in company-wide launch projects. We believe in best-ever experiences from the inside out - so this means we’re looking for an approachable, optimistic candidate who looks forward to collaborating with co-workers to solve problems. This position will also be cross-trained with the Operations Coordinator Sales position in order to develop deeper understanding on company-wide processes and systems.

Great candidates will look like this:
Enjoy troubleshooting and problem-solving analytically
A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment
An excellent communicator who is efficient and effective with customers and colleagues via web conference, in email, and in person
A motivated self-starter who thrives on prioritization and follow-through
Passionately creative in mindset, and has the ability to adapt quickly to evolving business needs

Responsibilities:
Manage replacement requests & fulfillments processing with Support Team (including checking shipment status and following up on escalated issues and communicating with all parties)
Product Launch projects including process and documentation creation. Work closely with cross-functional teams in Sales, Support, Finance, Product, QE and Engineering to ensure timelines are met
Process and documentation maintenance - technical and process documentation and tracking, identify needs and plan for implementation, creating training plans and delivering to new hires across the organization
Asset Management internally and with the manufacturer, including:
Maintain incoming test hardware as part of HW & QE Lab Team
Check-ins, routing, and troubleshooting issues
Return case management
Management of Indianapolis office stock
Owning the Refurbished systems depot
Facilitating shipping and stocking reports
Audits, internally & with manufacturer
Asset retirement scheduling
Replacement parts management, including holiday stocking
Dissemination and tracking of distributed Scale HCOS software images
Approve all manufacturer and shipping invoices
Failure quality analysis reporting and working directly with the manufacturer and Support Team on no-problem found issues and root cause analysis
Hardware/Firmware & BIOS doc maintenance for all platforms with QE Team and MBX
Maintain Supported Territories List and research international shipping
Facilitating tracking and invoicing processes with OEM partners

Requirements:
Bachelor's degree or Equivalent work experience
Strong Microsoft Office and Excel skills
Positive attitude and growth mindset
Takes initiative and delivers results with minimal supervision
Strong business acumen, technical aptitude, analytical skills, & attention to detail
Ability to manage and prioritize projects with a Team
Ability to clearly & concisely communicate with users in different roles and with varying skill sets

Other useful skills/experience
Thrive in a fast-paced, hands-on, interrupt driven, collaborative environment
Enjoy being a problem solver: Identify problems before they occur, determine solutions, and resolve
Able to manage multiple priorities concurrently, maintaining organization, attention to detail and flexibility
Experience with CRM tool recommended, specifically Salesforce.com

Posted On

April 1, 2021