Salesforce Junior Administrator

Scale ComputingSupport 0-2 Years

Job Description

Our Business Systems Team is looking to hire a Junior Admin in Indianapolis, IN. The Jr. Admin. will support internal and external users on the Salesforce platform and other integrated systems. We believe in best-ever experiences from the inside out - so this means we’re looking for an approachable, friendly candidate who will love their co-workers as much as we love them.

Great candidates will look like this:
Enjoy troubleshooting and problem-solving analytically
A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment
Curious mindset and comfortable asking questions
An excellent communicator who is efficient and effective with customers and colleagues via web conference, in email, and in person
Understands the Salesforce database structure & best practices
A motivated self-starter who thrives on prioritization and follow-through
Passionately creative in mindset and has the ability to adapt quickly to evolving business needs

Responsibilities
Manage incoming ticket requests from internal users
Provide real-time support for issues relating to Salesforce and other integrated systems
Assist with break/fix requests
Assist in system testing to ensure enhancements work properly
Handle ad hoc report & dashboard requests
Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives
Collaborate with internal teams to understand their needs and develop Salesforce solutions for them
Use tools such as DataLoader & Excel for data scrubbing, manipulation, and inserting new records
Maintain and customize objects, record types, page layouts, fields, flows, approval processes, profiles, roles, security settings, sharing, validation rules, and alerts
Leverage declarative tools to enhance system configurations while adhering to best practices

Requirements
9+ months of Salesforce experience, administrator skills required
Bachelor's degree or Equivalent work experience
Strong Microsoft Office and Excel skills
Positive attitude and growth mindset
Takes initiative and delivers results with minimal supervision
Strong business acumen, technical aptitude, analytical skills, & attention to detail
Ability to manage and prioritize small projects & ticketing system
Ability to clearly & concisely communicate with users in different roles and with varying skill sets

Other useful skills/experience
Customer service experience
Salesforce Lightning
Salesforce Service Cloud & Knowledge
Communities
Pardot
Groove
Netsuite
Zapier
Formstack
Impartner (or other Partner Portal tools)
CPQ
Salesforce Workbench
DataLoader
APEX Development

Posted On

September 7, 2022