Technical Support Engineers will support our Hyper-converged computing clusters for Scale Computing end-users, partners, and other customers. The employee will be a member of the technical support team and will be responsible for resolution of cases from Customers.
Support cases are logged by the Scale Computing customer base via our web portal, chat, direct calls, and ticketing system. Technical Support Engineers interact directly with the customers to work towards resolution. As a technical support team member, you will be empowered to solve a variety of problems and act as the first…and last line of contact for our customers. Our world-class Net Promoter Score is a direct result of an amazing product, and an amazing team.
Being able to both troubleshoot and problem-solve analytically, as well as working in a team environment to expedite resolution is vital. We strive for case resolution with the original case owner to ensure our customers have an amazing experience.
Technical/professional knowledge preferred:
Experience in a customer service environment
Strong verbal and written communication skills
Ability to multi-task
Ability to work in a high-pressure environment
Experience working within a team environment
Case management experience
Expertise in one or more of the following: virtualization technologies, networking, Linux, Windows Administration, storage technologies
August 1, 2022