Implementation Engineer

SmarterHQTechnical/Customer Support

Job Description

Headquartered in Indianapolis, IN and venture-backed by Battery Ventures, Simon Venture Group and Spring Lake Equity Partners, SmarterHQ develops a multi-channel behavioral marketing platform, empowering some of the largest brands in the world, including Finish Line, Eddie Bauer, Bloomingdale's and many more, to personalize individual customer interactions in real-time. Founded and led by executives from ExactTarget (Salesforce), Bazaarvoice, Adobe and other market-leading companies, SmarterHQ provides its clients with a SaaS platform that produces incredible analytics and ROI through personalized marketing campaigns. Our tools create and automate these campaigns through analyzed customer behavior, aggregated online and in-store.

About the Job

SmarterHQ is looking for an experienced Implementation Engineer who will report to the Manager of Technical Services & Support. The Implementation Engineer is responsible for owning the technical project execution for implementations of the SmarterHQ platform for our customers, some of the world's top retail brands. (This is NOT an internal IT or software development job.) You will work directly with clients and multiple internal teams on approximately 2-4 implementations at a time and will be the technical delivery owner for these client launches. This role is a full-time, salaried position with benefits based in our Indianapolis, IN headquarters office.


Own the process of scoping the client's website to understand the structure and availability of shopper behavioral data (e.g. browsing products / categories, carting and purchasing products)

Spearhead and drive meetings and calls with the client to discuss technical aspects of implementation

Write performant Javascript programs that use our API to collect shopper behavioral data on client websites

Configure client account in the SmarterHQ platform, set up SFTP/FTP connections and API integrations to 3rd party integration partners (mostly Email Service Providers)

Document and test all aspects of the implementation

Audit prospective client websites to determine scope of implementation during the sales process

Location: This job is based in Indianapolis, IN. To be an eligible candidate, you must currently reside in Indianapolis or a surrounding suburb.

U.S. citizenship or Permanent Resident (green card) is required.


3-5 years of professional experience as an implementation engineer using Javascript, especially with tagging and harvesting data from the DOM

Strong HTML, CSS, and Javascript skills including: understanding of the DOM, HTML5 elements, semantic markup, understanding of CSS inheritance and specificity, understanding of how to solve problems using custom Javascript

Knowledge of ETL solutions such as Informatica is a plus

Familiarity with online retail and e-commerce concepts

Impeccable client-facing verbal and written communication skills - clarity in conveying information and setting expectations.

Meticulous attention to detail and embraces a sense of accountability, as it is critical to ensuring quality implementations

Ability to manage multiple projects concurrently, calm under pressure, can-do attitude

Excellent problem solving skills

Strong work ethic, high integrity, honesty and professionalism

Intellectual curiosity, thirst for learning, coachable, mentorable

Bachelor's Degree in Computer Science, Engineering, or related field, or relevant experience

Please include your resume and a cover letter about your reasons for looking for a new job at this time and why this particular job interests you. Applications missing this information will not be considered.


Health, Vision, Dental, 401K

A startup culture tuned for success

Well-stocked, vibrant office

Unmetered paid time off

Mobile phone and gym membership stipend

Employee recognition, training and mentoring opportunities

Posted On

April 20, 2018