After Hours Account Coordinator

Spot FreightSupport 0-2 Years

Job Description

About Spot

Since 2009, Spot has built a team of motivated and knowledgeable employees dedicated to making sure every shipment, every customer, and every contract carrier is taken care of. That’s why, no matter what time or day, we’re always available. Consistently ranked on the Inc. 5000’s Fastest Growing Companies and IBJ’s Fast 25, we have grown into one of the fastest growing companies in the nation with over 200 employees across our 2 locations. We have plans to hire an additional 350 people by 2023. Join a team that rewards your hard work and is committed to your success.

What You’ll Be Doing:

The After Hours Account Coordinator works in is a key position coordinating activities between the customer and carrier. Successful Account Coordinators will be comfortable working in a fast-paced environment, able to multi-task, meet time sensitive deadlines and have sufficient computer skills. Account Coordinators support the efforts of our Account Managers and National Account Directors by providing visibility and maintaining accurate documentation for all loads. Organization and the ability to problem solve is essential to this position. This position is responsible for ensuring that our customers receive timely service from pickup to delivery.
Provide exceptional customer service, routinely going the extra mile to ensure customer satisfaction
Maintain excellent communication with customers and carriers
Provide customer contact via phone & e-mail
Assist with customer inquiries and problem resolution
Accept and Schedule load tenders
Build lanes and book loads
Daily entering of data and compiling/completing time-sensitive information
Update customer TMS and provide spot rates
Promote/maintain positive customer relationships

Our Ideal Candidate Is/Has:

Ability to work Monday, Tuesday, Wednesday 3pm-11pm
Ability to work Saturday and Sunday 9am-5pm
Ability to attend a 2-week training class that takes place Monday-Friday 9am-5pm
High School Diploma or equivalent
Previous experience in customer service, operations, data entry, call center, dispatch or logistics
Must have strong attention to detail
Ability to prioritize, balance, and organize information while completing multiple tasks.
Ability to manage multiple priorities simultaneously, and take initiative under ambiguous circumstances.
Comfortable working in a high volume, fast-paced, rapidly changing, results-oriented work environment.
Proficient computer skills with PC-based desktop applications, such as Microsoft Office Suite.

Why Spot?

Be able to make an immediate impact in a rapidly growing company
Comprehensive training program to set you up for success
Ongoing career development and internal advancement opportunities
Modern, downtown office with a bowling alley and an on-site gym
Casual dress code- Spot gear for the days you can’t decide what to wear
Convenient downtown parking
Comprehensive medical, dental, and vision insurance
Life insurance and 401k with employer match

Posted On

January 14, 2020