LTL Account Manager

Spot FreightSales 3-5 Years

Job Description

About Spot

Since 2009, Spot has built a team of motivated and knowledgeable employees dedicated to making sure every shipment, every customer, and every contract carrier is taken care of. That’s why, no matter what time or day, we’re always available. Consistently ranked on the Inc. 5000’s Fastest Growing Companies and IBJ’s Fast 25, we have grown into one of the fastest growing companies in the nation with over 200 employees across our 2 locations. We have plans to hire an additional 350 people by 2023. Join a team that rewards your hard work and is committed to your success.

What You’ll Be Doing:

The LTL Account Manager focuses on managing the customer and carrier relationships, as well as growing their book of business for dedicated LTL accounts. This role requires strong communication skills, energetic personality, and a strong work ethic. The role will need to have a successful background in sales or account management, and an ability to thrive in a fast pace environment. The ability to comprehend complex situations and foresee what needs to be accomplished to achieve success is essential to this position. Possessing a self-starter mentality, who is able to provide ownership and accountability to this role is vital to achieving success.

Build and maintain active sales pipeline by qualifying warm leads, cold calling new accounts and growing existing book of business.
Focus on complex sales and customer issues the company is experiencing, and provide a results-orientated roadmap to overcome these objections.
Negotiate rates with customers and carriers.
Provide exceptional customer service, routinely going the extra mile to ensure customer satisfaction.
Maintain excellent communication with external and internal customers.
Evaluate customer and carrier issues and provide a solution to achieve success and alignment with current/future goals and initiatives.
Maintain monthly revenue and profit goals.
Collaborate with all departments and layers of the organization to provide the best experience that meets the needs of our customers and carriers.
Provide subject matter expertise in regards to the industry and its various sectors.
Regularly plan and schedule customer and carrier visits.

Our Ideal Candidate Is/Has:

Bachelor’s Degree in Sales, Business Management, Logistics or related field.
Minimum of 3 years’ professional sales experience in the logistics or freight industry, 3rd party logistics LTL experience preferred.
High level analytical, organizational, and communication skills and the stamina to use them every day.
Experience in a fast-paced/startup environment is strongly desired.
Exceptional skills and experience in inside or outside sales, pipeline management, and customer/carrier relationship management.
Demonstrates a strong sense of urgency, problem solver who takes initiative.
Ability to succeed with minimal guidance, manage multiple priorities simultaneously, and take initiative under ambiguous circumstances.
Comfortable working in a high volume, fast-paced, rapidly changing, results-oriented work environment.
Experience working collaboratively to facilitate the delivery of world-class brokerage to our customers.
Proficient computer skills with PC-based desktop applications, such as Microsoft Office (PowerPoint, MS Word, MS Excel), email, and web-based meeting and presentation applications, as well as TMS.
Ability to travel with occasional overnight stays may be required.

Why Spot?

Be able to make an immediate impact in a rapidly growing company
Comprehensive training program to set you up for success
Ongoing career development and internal advancement opportunities
Modern, downtown office with a bowling alley and an on-site gym
Casual dress code- Spot gear for the days you can’t decide what to wear
Convenient downtown parking
Comprehensive medical, dental, and vision insurance
Life insurance and 401k with employer match

Spot Freight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please send an email to to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Posted On

May 30, 2019