Business Analyst- IT Solutions

SWC Technology PartnersCustomer Success 3-5 Years

Job Description

SWC Technology Partners, a BDO USA Company, is a growing IT Solutions Provider. We believe that technology drives innovation, but people are what makes it a success. We are committed to creating a work culture where our employees are happy, empowered and excited to come to work every day. Our commitment to each other is why SWC is a recognized leader for our culture, employee satisfaction and career growth opportunities. Our dynamic team is made up of problem-solvers driven by a desire to help customers succeed. We’re looking for people who share that same drive and who are looking to combine teamwork with technology to produce amazing results.

This role will support discovery workshops at the client site and document technical specifications and designs for our clients. This role will also be responsible for requirements gathering, discovery, performing gap and data analysis and functioning as a key resource for our clients.

Essential Duties/Functions

- Supports requirements gathering and discovery workshops for custom IT solutions
- Conducts current state assessments of business processes and supporting systems
- Performs gap and data analysis in support of identifying improvement opportunities
- Supports Technical Leads and developers by providing functional clarification and setting expectations with team and client
- Documents, socializes, and triages issues, defects, and enhancement requests
- Documents requirements, creates specifications and/or wireframes, change requests, test cases, user guides, and strategy roadmaps
- Executes test cases and ensure overall quality of solution is a plus
- Other duties as required


- Bachelor’s degree from an accredited university, required
- Bachelor’s degree related to Business Administration or Information Technology from an accredited university, preferred

- Two (2) or more years of experience related to Business Analyst or Technical Analyst within an IT technology environment, required

- Microsoft Technologies, required
- JIRA, Visio, preferred

Other Knowledge, Skills & Abilities
- Excellent computer skills and proficient in Excel, Word, PowerPoint and Outlook
- Excellent communication and presentation skills, both verbal and written
- Ability to solve problems, identify solutions, and appropriately escalate issues
- Excels at operating in a fast-paced technical environment
- Must be willing to travel to the client site as needed

Keywords: Business Analyst, BA, Quality Assurance, PowerPoint, Tableau, Qlik, Balsamic, JIRA, Enterprise Tester, Requirements Gathering, User Experience, Testing, User Enablement, Data Visualization, SharePoint, Application Development, Software, Definition, .Net, Java, Office 365, Custom Applications, Data Analytics, CRM, Cloud Strategy, SharePoint, Office 365, O365

Posted On

November 21, 2019