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CRM & Business Systems Administrator
The CRM and Business Systems Administrator serves as the primary Salesforce CRM administrator and oversees the use, integration and administration of internal business systems software, emerging business technology, and e-business resources for The Children’s Museum of Indianapolis. The incumbent is responsible for ensuring systems functionality, internal client support, as well as identifying, defining and managing technology opportunities and needs. The Administrator supports the administration of the CRM, leads data-related initiatives as well as oversees the optimal functionality of the museum’s external facing e-business initiatives.
ESSENTIAL RESPONSIBILITIES: 1.Serves as the primary administrator of the Museum’s Salesforce CRM, which is integrated with Accesso Siriusware.
2.Oversees institutional business systems that utilize technology. Includes participating in long-range planning to improve cross functional internal processes through the use of technology, conducting internal needs assessments and working with the Director of Infrastructure Technology to provide support for systems across a variety of internally and externally-hosted servers.
3.Advises on the selection process for software and service providers, executes plans to improve cross functional internal processes through the use of technology, conducts internal needs assessments and works with department colleagues to provide support for systems across a variety of internally and externally-hosted servers.
4.Works closely with staff members of the Development division on the development, implementation, administration, support and maintenance of the CRM platform, associated systems and initiatives to drive earned and contributed revenue.