About Trava: Headquartered in Indianapolis, Indiana, Trava exists to protect small and midsize businesses from the potential damage of cyber threats. By integrating assessment, mitigation, and insurance into one, convenient cyber risk management platform, Trava enables business owners and IT professionals to operate secure, productive businesses without fear of interruption or loss caused by cyber incidents.
About this role: The Product Delivery Specialist plans, coordinates, and facilitates the onboarding and delivering of new customers. This person works with sales to understand customer requirements, provide technical guidance or functional specifications where needed, and shepherds them through the onboarding lifecycle. The Product Delivery Specialist owns the progress of the project from the late stage sales cycle to the point of customers being fully integrated with Trava’s software solutions.
What we look for in team members: We are all life-long learners, and we value people who share that curiosity. As a startup we don't always know all the answers, so being able to deal with ambiguity and uncertainty is important. We look for people who are brave when it comes to trying new things, and we look to everyone on the team to contribute and speak up. And finally, we like to have fun. While we take our work seriously, we try not to take ourselves too seriously. We're looking for teammates who will join us for a laugh!
What You’ll Do:
Work with sales to conduct customer demos and determine solutions.
Responsible for customer onboarding and successful adoption of the Trava platform.
Lead implementation and execution of Trava solutions and support our customers quickly and independently when the need arises.
Partner with Sales, Professional Services, Product Engineering, and other teams to ensure that all customer requests are prioritized and the customer is kept informed.
Provide amazing support to our customers, greatly exceeding the experience of what anyone else has ever done for them.
Identify obstacles to efficient completion of customer onboarding milestones and proactively remove or mitigate them. Escalate customer support requirements as appropriate.
Work interactively with stakeholders and team members to identify areas of improvement for service delivery processes.
Work with the product team to ideate, communicate requested features, and innovate on the Trava platform.
Demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.
What We’re Looking For:
3+ years of work experience in a client-facing professional services/technical consulting role; prior experience in SaaS service delivery preferred.
Excellent communication and customer service skills, both written and oral.
Strong understanding of business to technical requirement translation.
Understanding of risk management and cybersecurity frameworks.
Demonstrated ability to lead functional, technical, and strategic discussions to drive successful outcomes.
Background in planning, customizing and delivering strategic product demonstrations and execution plans.
Demonstrated experience developing solutions.
Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form.
Ability to work effectively in an unstructured environment.
A willingness to move fast, try new things, and work collaboratively both internally and externally.
What We Value:
We constantly challenge ourselves to push boundaries, defy conventional wisdom, and take smart risks by pursuing big opportunities hiding in plain sight.
We push ourselves and portfolio companies to build processes and systems that compress time, speed, and decision-making to produce results faster.
We demand the best from ourselves, our team, and our partners. We create the context for success by providing the appropriate resources, infrastructure, training, and mentorship required to win.
September 3, 2021