Security Solutions Engineer

TravaCustomer Success 3-5 Years

Job Description

About Trava: Headquartered in Indianapolis, Indiana, Trava exists to protect small and midsize businesses from the potential damage of cyber threats. By integrating assessment, mitigation, and insurance into one, convenient cyber risk management platform, Trava enables business owners and IT professionals to operate secure, productive businesses without fear of interruption or loss caused by cyber incidents.

About this role: As a Solutions Engineer you will be responsible for evangelizing and delivering solutions that revolutionize how businesses understand and prevent cyber risks. You will build an understanding of our prospects’ and customers’ objectives and barriers and design a total solution to solve their needs. You will be an expert in the Trava platform and supporting solutions, expected to demonstrate those solutions to prospect and customer team members, and responsible for delivering on those commitments and solutions to our customers.

What we look for in team members: We are all life-long learners, and we value people who share that curiosity. As a startup we don't always know all the answers, so being able to deal with ambiguity and uncertainty is important. We look for people who are brave when it comes to trying new things, and we look to everyone on the team to contribute and speak up. And finally, we like to have fun. While we take our work seriously, we try not to take ourselves too seriously. We're looking for teammates who will join us for a laugh!

What You’ll Do:
Partner with Account Executives to demonstrate the Trava platform and supporting solutions to prospects and customers

Create innovative solutions to address customer challenges and present customized, story-driven demonstrations aligned with key business value and solution differentiation.

Lead technical cybersecurity and risk management discussions with prospects and customers

Scope custom onboarding plans and contribute to flawless delivery of our software for each engagement.

Continue self learning on our industry and implementation best practices

Lead implementation and execution of Trava solutions and support our customers quickly and independently when the need arises

Work with the product team to ideate, deliver new features, and innovate on the Trava platform.

Willingness and excitement to jump in and support our customers quickly and independently.

Collaborate with internal Sales, Success, Marketing, Product Marketing, Product, Support, & Services teams to become the voice of the market for internal stakeholders.

What We’re Looking For:
3+ years of technical consulting experience, Client Success, Implementation, and/or SaaS Sales. A combination of these qualifications would be ideal!

Well-versed in cyber security and risk management concepts

Ability to translate technical features into business benefits

Analytical and a knack for problem solving, with high attention to detail

Strong presentation, sales skills, and relationship building acumen

Excellent communication and presentation skills; persuasive and concise in presenting complex ideas to a non-technical audience

Create and provide training and support documents

Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations.

Assists the sales staff in assessing potential application of company products to meet customer needs

Work with internal cross-functional teams on testing, installation, enhancements and operational readiness for solutions

A willingness to think outside the box and quickly develop new innovative solutions to solve our customers needs

Ready to move fast, try new things, and work collaboratively both internally and externally

A personal interest in strategically growing our client partnerships

Posted On

August 24, 2021