Outbound Call Center Manager / Inside Sales

UpNestSales 3-5 Years

Job Description

Headquartered in Silicon Valley, UpNest is the fastest growing company in Indianapolis. https://techpoint.org/2018/08/indiana-tech-companies-2018-inc-5000/ and recently ranked Technology Fast 500 by Deloitte.

Background on UpNest

UpNest ( http://www.UpNest.com ) is the fastest growing online marketplace where top local agents compete to represent home sellers and buyers. We partner with top agents from large brokerages throughout the country and we have unique insights into commission data that no other sites have. We are venture-backed, have strong revenue and profitable. Join us to add much needed transparency to the $75B/year real estate commission market.

You can read more about us here:

https://www.upnest.com/re/about-us
https://www.inc.com/profile/upnest
https://www2.deloitte.com/content/dam/Deloitte/us/Documents/technology-media-telecommunications/us-tmt-fast500-2018-winners-ranking.pdf
https://itunes.apple.com/us/app/upnest-for-agents/id1441140576?mt=8

Qualifications:

* Bachelor degree required, MBA degree is a big plus.
* Minimum of 1 years of experience managing a team in an outbound call center environment.
* Prior inside sales experience highly recommended.
* Excel at hiring, training, coaching and performance management.
* Good understanding of Call Center metrics and ways to drive those metrics. * Process oriented, good at writing document, scripts, and running role-plays.
* Past experience in building shift schedule and comp structures strongly preferred.
* Exceptional poise and presence on the phone, comfortable dealing with irate customers or escalations.
* Goal oriented and data driven. Good analytical skill. Comfortable with Excel and presenting using Powerpoint.
* Experience with real estate industry and/or startup is a huge bonus.

Compensations:

Health benefit
Gym membership
Bonus
Equity
2 weeks holiday + 2 week PTO
401K matching
Charity Donation Matching
Education reimbursement

Posted On

June 5, 2019