Company Information
Job Description
Answers Help Desk calls via telephone
Level 1 help desk support to customers
Relevant relays to level 2 for escalation of concerns
You're in a fast-paced environment.
Utilizes knowledge documents, established guidelines, and personal troubleshooting skills to resolve customer concerns
With the use of remote access software, access customers' computers to resolve issues
Troubleshooting procedures with both technical and non-technical users
Monitors service call screens to develop call avoidance procedure
May 25, 2023
