Technology Implementation Consultant

Wolters Kluwer Clinical Drug InformationProduct Development 3-5 Years

Job Description

USA-IN-Indianapolis-Woodfield Crossing Blvd
This position is responsible for providing technical and product expertise, recommendations, configurations, and quality code to our customers to meet their implementation objectives. The consultant will understand the needs of the customer and ensure these needs are met. They will clearly communicate and proactively guide the customer along in their implementation to a successful completion. The consultant must ensure full alignment at all times with internal and customer stakeholders, to ensure a smooth customer experience and successful implementation.

Essential Duties and Responsibilities:

Collaborate and support customers in implementation planning.
Assist and guide customers in product solutions to achieve the customer’s implementation goals.
Work with customers on implementing best practices for solutions with our products.
Troubleshooting technical and domain questions that we receive from our internal and external customers.
Serve as the technical project manager, ushering clients through their implementation. Setting up clear milestones, communications, touchpoints, and issue management resolution SLAs.
Effectively provide and track estimates, project statuses and overall project time tracking.
Develop documentation and other materials to support ongoing Product development including APIs and Web service technologies.
Participate in all relevant meetings: Development Meetings; Project Team Meetings; Issue management meetings, and others as assigned.
Ensure active listening and working collaboratively team members as well as other teams to foster an innovative, problem-solving environment.
Education: A Bachelor’s of Science (BS) in Computer Science/Technology or equivalent combination of education and experience


Experienced in solution implementation.
Knowledge of software development process and experience participating in complex projects from requirements analysis, design, development, testing, implementation, and through support.
2+years’ experience in a client-facing software implementation role
2+years’ experience supporting IT environments and applications for accounting firms
2+years’ experience in information systems experience
2+years’ experience in knowledge and coding in SQL
2+years’ experience in Object Oriented Programming. (Java or .NET is a plus).
Restful webservice experience is a plus
Preferred candidates are experienced in client facing communication and leading projects.
Background or understanding of the healthcare information technology industry is a plus
Other Knowledge, Skills, Abilities or Certifications:

Demonstrated excellent written, listening, and verbal communication skills required
Strong project management and time management skills are required.
Proven ability to manage time and comprehend the priority of both assigned and ad hoc tasks
Strong problem solving and troubleshooting skills
Team player and innovative attitude
Ability to work independently
Open to change and focuses on continuous improvement.
The ideal candidate will be:
Capable of collaborating within Engineering and through cross-functional Medi-Span teams
Capable of learning and growing with the company
Travel Requirements:

Minimal to 10% travel required

Posted On

February 3, 2021