Customer Success Manager

WunderkindCustomer Success 3-5 Years

Job Description

Wunderkind is looking for a Customer Success Manager to join our team.

As a Customer Success Manager you will help senior leaders at large companies solve their most pressing digital problems through our cutting edge software platform. The role involves a consultative and holistic approach to both digital marketing and client management, including building out comprehensive marketing strategies, executing and optimizing those strategies, all while delivering next-level results and service. Our clients are mostly multi-channel retailers, with growth in other verticals as well.

Responsibilities

Own the relationship and ultimate success of a dedicated segment of Wunderkind’s customers, including initial onboarding, strategy development, campaign execution and optimization, and retention
Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
Compile and understand campaign results/analytics to inform the evolution of the roadmap
Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, and engineering
Ensure that customers derive maximum value from their investments in Wunderkind and fully leverage our entire suite of services
Train your clients on how to use the Wunderkind platform
If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyways. We know the confidence gap and imposter syndrome gets in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you.

Qualifications

2+ years experience in client services, account management and/or digital marketing
Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles
Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
Experience with creating and launching email marketing strategy and campaigns for retailers on one or more ESP (email service provider) platforms
Strong understanding of digital marketing analytics
Strong technical skills or the ability to quickly learn technical concepts
Proactive and energetic attitude with the desire to be a key player on a results-oriented team
The ability to influence
Empathetic and persuasive; a strong mix of emotional intelligence and business savvy
Ability to tackle projects with little direct input or oversight; work with uncertainty and manage through many priorities and opportunities at once
Wunderkind is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

JOIN US ON OUR MISSION

Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale. Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible. Wunderkind recently acquired SmarterHQ so marketers can now unlock more revenue than ever before across SMS and email.

Wunderkind drives $1.2 billion dollars annually in directly attributable revenue for top eCommerce brands like Uniqlo, Sonos and HelloFresh, often ranking as a top-3 revenue channel in their own analytics. Wunderkind is maniacally obsessed with ROI and aims to be the infrastructural interface between individuals and brands in a world where consumers choose what they want, from whom, and when.

Having raised over $44.9 million in funding from proven firms like Battery Ventures, Cross Creek Advisors and Primary Ventures, Wunderkind was named the Fastest Growing Software Company in America by Inc Magazine. With headquarters in New York and London, Wunderkind has been recognized by Glassdoor and Crain's for its exceptional culture and being one of the top places to work in the country. The company recently signed both the White House Equal Pay Pledge and the United Nations Women's Empowerment Pledge and continues to set the bar as a pioneer in technology innovation and workplace inclusion initiatives.

What bonds our community together is our commitment to 5 Core Values:

Come Hungry
Carry Each Other
Drive Undeniable Performance
Respect People, Privacy, Ideas
Bounce Back
Come join us on our mission.

Posted On

June 14, 2022