Technical Solutions Manager

WunderkindSupport 3-5 Years

Job Description

Wunderkind is seeking a Technical Solutions Manager to join our team. You'll leverage your strong technical acumen paired with business experience to help internal and external stakeholders achieve solutions with our software. You will have a direct impact in bridging the post-sales gap between clients and our product and service offerings, serving as a technical expert for how Wunderkind can be implemented effectively in many different client contexts. This is a new and growing team function within our role within our Commercial organization. We’re looking for a highly motivated self-starter who is eager to learn complex software principles and enjoys working with clients.

As a Technical Solutions Manager, you will be assigned a book of business, serving as a technical partner for our biggest clients. You’ll engage with clients requiring complex or custom solutions, digging in to understand their technical and business needs, communicating integration requirements to clients, and delivering technical specifications to internal Wunderkind engineering and product teams.

Responsibilities:

Assist our Customer Success team and clients directly with technical projects, such as updates to their implementations, meeting technical requirements for new products, custom integrations, or troubleshooting live issues.
Partner with Implementation Managers to address and solve technical challenges, gaps, and opportunities for clients during onboarding
In addition to your assigned book of business, you’ll serve as an escalation point for technical support issues that require a deeper level of client or partner engagement.
Lead consultative discovery sessions for custom solutions to scope clients' technical deployment requirements and success criteria, identifying complexity and risks to relay to internal stakeholders
Own and project manage the execution of these technical initiatives, actively keeping all external and internal stakeholders in the know; identify, report and manage risks, assumptions, and mitigations at the delivery level
Develop and exhibit technical subject matter expertise for Wunderkind, including implementation, integrations, architecture, security, website performance, industry trends, compliance, deliverability, and product roadmap, becoming the trusted advisor of our clients' technical stakeholders
Assist in scoping and building internal and client-facing documentation to address common technical challenges and aim to standardize solutions
Establish a feedback loop with our product and engineering teams based on needs and problems uncovered during client interactions; serve as an internal advocate for client requests, and product bug prioritization. You’ll play an integral role in the development and go-to-market roll out of new products.
Qualifications:

3-5 years of work experience, including time in a similar role such as solutions engineering, implementation, solutions architecture, or technical account management at a similar SaaS company
Proven track record solving complex technical problems and providing an excellent experience for customers in the process.
Confidence to hold a highly skilled conversation with technical stakeholders about data flows and system architecture, including the ability to “code switch” and communicate technical concepts to non-technical stakeholders
Experience working with web development technologies including but not limited to: Mobile SDKs, Javascript/JQuery, APIs, XML/JSON, etc
Familiarity with marketing technology, tools, and concepts, including but not limited to tracking technologies, A/B testing, CRM systems, ESPs, website personalization, identity resolution, email deliverability, etc.
Ability and eagerness to quickly self-learn new technologies based on customer or business need
Excellent communicator, both written and orally; experience in technical writing a plus
Outstanding organizational and planning skills, demonstrated ability to work with cross-functional teams and prioritize several complex projects simultaneously in rapidly growing and changing environment
Wunderkind is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

JOIN US ON OUR MISSION

Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale. Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible. Wunderkind recently acquired SmarterHQ so marketers can now unlock more revenue than ever before across SMS and email.

Wunderkind drives $1.2 billion dollars annually in directly attributable revenue for top eCommerce brands like Uniqlo, Sonos and HelloFresh, often ranking as a top-3 revenue channel in their own analytics. Wunderkind is maniacally obsessed with ROI and aims to be the infrastructural interface between individuals and brands in a world where consumers choose what they want, from whom, and when.

Having raised over $44.9 million in funding from proven firms like Battery Ventures, Cross Creek Advisors and Primary Ventures, Wunderkind was named the Fastest Growing Software Company in America by Inc Magazine. With headquarters in New York and London, Wunderkind has been recognized by Glassdoor and Crain's for its exceptional culture and being one of the top places to work in the country. The company recently signed both the White House Equal Pay Pledge and the United Nations Women's Empowerment Pledge and continues to set the bar as a pioneer in technology innovation and workplace inclusion initiatives.

What bonds our community together is our commitment to 5 Core Values:

Come Hungry
Carry Each Other
Drive Undeniable Performance
Respect People, Privacy, Ideas
Bounce Back

Come join us on our mission.

Posted On

June 14, 2022