The future of Cx communication is in customers’ hands
Businesses traditionally have dictated when and how customers could communicate with them. Designated service hours were set, and only specific methods were available for customers to contact businesses. Initially, that meant in-person visits, telephone calls and, as technology expanded, email took hold. As technology continued to evolve with texting, messaging apps and chatbots available 24/7, […]
TechPoint launches VCI Marketplace
TechPoint’s Senior Relationship Manager Roger Shuman is about to get a whole lot busier, and that’s a good thing for Indiana startup companies. Shuman, who leads most of TechPoint’s investor-startup connection activities, has been tasked with implementing a new, free service called the Indiana VCI Marketplace. It’s designed to increase use of the state’s Venture […]
Matt Tyner | Wunderkind: The Rise of RaaS (Revenue-as-a-Service)
Today we talk to Matt Tyner, Vice-President of People Operations and GM at Wunderkind. Wunderkind helps ecommerce marketers create one-to-one customer experiences at scale through all the channels they own. In this episode, we talk about Matt’s journey into tech, how the company has evolved since its start, and what’s on the horizon for Wunderkind. […]
Julia Regan | RxLightning: Specialty Drug Enrollment at Lightning Speed
We talk to Julia Regan, CEO and founder of RxLightning. RxLightning is disrupting the healthcare industry by accelerating the enrollment process for specialty prescriptions. In this episode, we will talk about Julia’s motivation behind founding RxLightning, the opportunity they found in specialty enrollment, and her journey to becoming a tech leader. Jordan Isaacs Julia, it […]
The Impact of M&A Activity on the Indiana Tech Ecosystem
Hoosier companies are now more often the acquirer than the aquiree TechPoint regularly tracks and reports on investments and M&A (mergers and acquisition) activity in the Indiana tech ecosystem within our Quarterly VC reports, including the most recent report. Sometimes, however, it’s good to step back and focus on what is happening over multiple years. […]
CNO Financial IT leverages people-centered strategy to achieve Tech Happiness
Mike Mead, the chief information officer at $3.8 billion insurer CNO Financial Group lights up when asked about his team of 250 corporate associates and 1,400 global partners, whom he passionately refers to as “One-Team”. Mead offers, “I get to work with some of the best in the business, a team focused on achieving Tech […]
The Difference Between Startup and Scale-Up Companies (and Why it Matters)
Startups are essential to any tech ecosystem. Every industry needs fresh and new innovations to stay relevant, and startups bring needed capital, ideas, and solutions to the market that can further support the bigger tech ecosystem. It’s crucial during the initial introduction of a startup tech company that they find their niche and stride, quickly. […]
The Guide to Tech Companies & SaaS Categories
Tech innovation is all-encompassing. It’s more than creating a product and marketing; it’s about understanding technology itself and how it can be leveraged to help solve everyday problems. With that being said, what exactly makes up a tech company? How exactly do we define tech? Is it the product? Is it the service? Is it […]
