INDIANAPOLIS — Patients want to know the cost of their dental treatment upfront and prefer digital technology solutions to stay informed about appointment and payment status, according to survey results released today. Cost remains the biggest barrier to treatment acceptance, with 78% of those surveyed emphasizing the need for real-time claims eligibility before a procedure. Furthermore, three-quarters of respondents associate providers’ technology adoption with increased trust.

These insights are revealed in The Digital Revolution in Dental Care: What Patients Really Want, a new national study of 500 dental patients published today by Vyne Dental, a leading provider of dental revenue technologies, claims processing, and electronic health information exchange for practices of all sizes. The report highlights the rising demand for modern payment solutions and digital communication in dental practices.

Key Findings:

Insurance Transparency:

78% of patients surveyed prioritize knowing their insurance coverage upfront, underscoring the need for real-time eligibility verification.
Provider transparency builds trust and reduces payment friction.
Clear coverage information helps overcome cost barriers to treatment.
Payment Communication:

93% value payment reminders, indicating that patients want proactive financial communication.
87% prefer digital reminders (emails or text messages), emphasizing the need for tech-enabled practice management.
Text messaging is the top patient-preferred reminder method, favored by nearly half of respondents.
Technology & Trust Connection:

Technology adoption directly correlates with patient trust (75% increase).
Modern payment solutions address cost concerns – the #1 barrier to treatment.
Digital tools enhance practice efficiency and boost patient confidence.
“These findings demonstrate patient demand for innovative, technology-driven solutions from their dentists,” said James Grover, President, Vyne Dental. “Providers who embrace advanced digital solutions are not only better positioned to build trust and improve patient satisfaction but also to reduce administrative burdens and boost revenue cycle performance for their practices.”

About Vyne Dental

Vyne Dental provides end-to-end revenue acceleration by engaging practices, payers, and patients through vendor-neutral connectivity, claims and attachment management, and secure communication solutions. Vyne Dental is part of the Vyne® family, an industry leader in healthcare information exchange, revenue cycle management, and patient communication. Vyne Dental is driving a paradigm shift in the dental industry toward real-time claims and payment resolution to enhance provider and payer financial performance while fostering patient satisfaction and loyalty. Vyne Dental serves more than 84,000 dental offices and 800 plans and payers across the United States. The company has been named to the Inc. 5000 annual list of the nation’s most prestigious and fastest-growing private companies for 15 consecutive years. Its Operations Center is in Indianapolis.

Source: www.vynedental.com