Help users to get the most out of Salesforce or other CRM (Customer Relationship Management) technology by working with stakeholders to define system requirements, customize the platform, and stay updated on the platform’s new tools, capabilities, and updates as well as third party solutions.
CRM Administrators can expect to make an average salary of $73,800 annually (or $75,600 in total compensation package). The highest earners for this role can expect to see around $80,500 annually (or $82,500 in total compensation).
Project Management, Business Analysis, Stakeholder Engagement, End User Enablement, Lifelong Learning, Adaptability, Initiative, Dependability, Basic Computer Competencies, Critical & Analytical Thinking, Problem Solving & Decision Marking, Teamwork, Communication (written/verbal)
With coaching and support:
Describe the capabilities of activity management, Salesforce Mobile App, and features of Chatter
With minimal errors:
Describe the capabilities of activity management, Salesforce Mobile App, and features of Chatter
Independently:
Describe the capabilities of activity management, Salesforce Mobile App, and features of Chatter
With coaching and support:
Create processes to ensure data in Salesforce is managed correctly
With minimal errors:
Create processes to ensure data in Salesforce is managed correctly
Independently:
Create processes to ensure data in Salesforce is managed correctly
With coaching and support:
Provide reporting on a regular basis to help users and executives gain insights and make decisions from Salesforce data
With minimal errors:
Provide reporting on a regular basis to help users and executives gain insights and make decisions from Salesforce data
Independently:
Provide reporting on a regular basis to help users and executives gain insights and make decisions from Salesforce data
With coaching and support:
Manage changes to business processes, technology, and people within Salesforce
With minimal errors:
Manage changes to business processes, technology, and people within Salesforce
Independently:
Manage changes to business processes, technology, and people within Salesforce
With coaching and support:
Create, maintain, and enhance automated business processes
With minimal errors:
Create, maintain, and enhance automated business processes
Independently:
Create, maintain, and enhance automated business processes
With coaching and support:
Manage the end-to-end implementation of Salesforce, including the overall strategy and day-to-day activities involved in administering Salesforce
With minimal errors:
Manage the end-to-end implementation of Salesforce, including the overall strategy and day-to-day activities involved in administering Salesforce
Independently:
Manage the end-to-end implementation of Salesforce, including the overall strategy and day-to-day activities involved in administering Salesforce
With coaching and support:
Proactively set up processes to manage and protect customer and business data
With minimal errors:
Proactively set up processes to manage and protect customer and business data
Independently:
Proactively set up processes to manage and protect customer and business data
The pathway below represents an example career pathway in the ever-changing Digital Innovation Economy.
To be a CRM/Salesforce Administrator, employers require some level of Salesforce or other customer relations management platform experience, targeting 0-6 months paid Salesforce/CRM experience. Other preferred and/or required certifications for a CRM/Salesforce Administrator include: Salesforce Certified Associate and/or Salesforce Administrator Certification.
Want to try on CRM/Salesforce Administration? Explore their free virtual training through Trailhead and gain hands on experience for this role directly from a CRM company: Salesforce Administrator Trailhead
Check out our Career Resources Directory to find programs in Indiana that offer opportunities to develop your skills. These include certificate and degree attainment, internship programs, and mentorship to help you prepare for a career in tech.
