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CRM/Salesforce Administrator

What is a CRM Administrator?

Help users to get the most out of Salesforce or other CRM (Customer Relationship Management) technology by working with stakeholders to define system requirements, customize the platform, and stay updated on the platform’s new tools, capabilities, and updates as well as third party solutions.

CRM Administrators can expect to make an average salary of $73,800 annually (or $75,600 in total compensation package). The highest earners for this role can expect to see around $80,500 annually (or $82,500 in total compensation).

CRM Administrator Salary Range

$ 0
25th Percentile
$ 0
50th Percentile
$ 0
75th Percentile

*Current as of December 2022.  

Foundational Skills

Project Management, Business Analysis, Stakeholder Engagement, End User Enablement, Lifelong Learning, Adaptability, Initiative, Dependability, Basic Computer Competencies, Critical & Analytical Thinking, Problem Solving & Decision Marking, Teamwork, Communication (written/verbal)

Occupational Skills

Salesforce Platform

Knowledge of the Salesforce Platform, understanding use cases for the platform, Salesforce architecture,
and navigating setup, power up with AppExchange.

Novice Level

With coaching and support, describe the capabilities of activity management, Salesforce Mobile App, features of Chatter, and identify use cases for AppExchange applications.

Emerging Level

With minimal errors, describe the capabilities of activity management, Salesforce Mobile App, features of Chatter, and identify use cases for AppExchange applications.

Proficient Level

Independently describe the capabilities of activity management, Salesforce Mobile App, features of Chatter, and identify use cases for AppExchange applications.

Data Management

Create processes to ensure data in Salesforce is managed correctly.

Novice Level

With coaching and support, create processes to ensure data in Salesforce is managed correctly.

Emerging Level

With minimal errors, create processes to ensure data in Salesforce is managed correctly.

Proficient Level

Independently, create processes to ensure data in Salesforce is managed correctly.

Data Analysis

Provide reporting on a regular basis to help users and executives gain insights and make decisions from Salesforce data.

Novice Level

With coaching and support, provide reporting on a regular basis to help users and executives gain insights and make decisions from Salesforce data.

Emerging Level

With minimal errors, provide reporting on a regular basis to help users and executives gain insights and make decisions from Salesforce data.

Proficient Level

Independently, provide reporting on a regular basis to help users and executives gain insights and make decisions from Salesforce data.

Change Management

Manage changes to business processes, technology, and people within Salesforce.

Novice Level

With coaching and support, manage changes to business processes, technology, and people within Salesforce.

Emerging Level

With minimal errors, manage changes to business processes, technology, and people within Salesforce.

Proficient Level

Independently, manage changes to business processes, technology, and people within Salesforce.

Process Automation

Create, maintain, and enhance automated business processes.

Novice Level

With coaching and support, create, maintain, and enhance automated business processes.

Emerging Level

With minimal errors, create, maintain, and enhance automated business processes

Proficient Level

Independently, create, maintain, and enhance automated business processes.

Product Managment

Manage the end-to-end implementation of Salesforce, including the overall strategy and day-to-day activities involved in administering Salesforce.

Novice Level

With coaching and support, manage the end-to-end implementation of Salesforce, including the overall strategy and day-to- day activities involved in administering Salesforce.

Emerging Level

With minimal errors, manage the end-to- end implementation of Salesforce, including the overall strategy and day-to-day activities involved in administering Salesforce.

Proficient Level

Independently, manage the end-to-end implementation of Salesforce, including the overall strategy and day-to-day activities involved in administering Salesforce.

Security Management

Proactively set up processes to manage and protect customer and business data.

Novice Level

With coaching and support, proactively set up processes to manage and protect customer and business data.

Emerging Level

With minimal errors, proactively set up processes to manage and protect customer and business data.

Proficient Level

Independently, proactively set up processes to manage and protect customer and business data.

Experience + Training

To be a CRM/Salesforce Administrator, employers require some level of Salesforce or other customer relations management platform experience, targeting 0-6 months paid Salesforce/CRM experience. Other preferred and/or required certifications for a CRM/Salesforce Administrator include: Salesforce Certified Associate and/or Salesforce Administrator Certification.  

  

Below is a list of TechPoint programs and our partner programs in Indiana that offer experiences to develop digital skills for a CRM/Salesforce Administrator. These include certificate and degree attainment, internship programs, and mentorship to help you prepare for a career in tech. 

 

Want to try on CRM/Salesforce Administration? Explore their free virtual training through Trailhead and gain hands on experience for this role directly from a CRM company: Salesforce Administrator Trailhead