Help users to get the most out of Salesforce or other CRM (Customer Relationship Management) technology by working with stakeholders to define system requirements, customize the platform, and stay updated on the platform’s new tools, capabilities, and updates as well as third party solutions.
CRM Administrators can expect to make an average salary of $73,800 annually (or $75,600 in total compensation package). The highest earners for this role can expect to see around $80,500 annually (or $82,500 in total compensation).
*Current as of December 2022.
Project Management, Business Analysis, Stakeholder Engagement, End User Enablement, Lifelong Learning, Adaptability, Initiative, Dependability, Basic Computer Competencies, Critical & Analytical Thinking, Problem Solving & Decision Marking, Teamwork, Communication (written/verbal)
Knowledge of the Salesforce Platform, understanding use cases for the platform, Salesforce architecture,
and navigating setup, power up with AppExchange.
With coaching and support, describe the capabilities of activity management, Salesforce Mobile App, features of Chatter, and identify use cases for AppExchange applications.
With minimal errors, describe the capabilities of activity management, Salesforce Mobile App, features of Chatter, and identify use cases for AppExchange applications.
Independently describe the capabilities of activity management, Salesforce Mobile App, features of Chatter, and identify use cases for AppExchange applications.
Create processes to ensure data in Salesforce is managed correctly.
With coaching and support, create processes to ensure data in Salesforce is managed correctly.
With minimal errors, create processes to ensure data in Salesforce is managed correctly.
Independently, create processes to ensure data in Salesforce is managed correctly.
Provide reporting on a regular basis to help users and executives gain insights and make decisions from Salesforce data.
With coaching and support, provide reporting on a regular basis to help users and executives gain insights and make decisions from Salesforce data.
With minimal errors, provide reporting on a regular basis to help users and executives gain insights and make decisions from Salesforce data.
Independently, provide reporting on a regular basis to help users and executives gain insights and make decisions from Salesforce data.
Manage changes to business processes, technology, and people within Salesforce.
With coaching and support, manage changes to business processes, technology, and people within Salesforce.
With minimal errors, manage changes to business processes, technology, and people within Salesforce.
Independently, manage changes to business processes, technology, and people within Salesforce.
Create, maintain, and enhance automated business processes.
With coaching and support, create, maintain, and enhance automated business processes.
With minimal errors, create, maintain, and enhance automated business processes
Independently, create, maintain, and enhance automated business processes.
Manage the end-to-end implementation of Salesforce, including the overall strategy and day-to-day activities involved in administering Salesforce.
With coaching and support, manage the end-to-end implementation of Salesforce, including the overall strategy and day-to- day activities involved in administering Salesforce.
With minimal errors, manage the end-to- end implementation of Salesforce, including the overall strategy and day-to-day activities involved in administering Salesforce.
Independently, manage the end-to-end implementation of Salesforce, including the overall strategy and day-to-day activities involved in administering Salesforce.
Proactively set up processes to manage and protect customer and business data.
With coaching and support, proactively set up processes to manage and protect customer and business data.
With minimal errors, proactively set up processes to manage and protect customer and business data.
Independently, proactively set up processes to manage and protect customer and business data.
To be a CRM/Salesforce Administrator, employers require some level of Salesforce or other customer relations management platform experience, targeting 0-6 months paid Salesforce/CRM experience. Other preferred and/or required certifications for a CRM/Salesforce Administrator include: Salesforce Certified Associate and/or Salesforce Administrator Certification.
Below is a list of TechPoint programs and our partner programs in Indiana that offer experiences to develop digital skills for a CRM/Salesforce Administrator. These include certificate and degree attainment, internship programs, and mentorship to help you prepare for a career in tech.
Want to try on CRM/Salesforce Administration? Explore their free virtual training through Trailhead and gain hands on experience for this role directly from a CRM company: Salesforce Administrator Trailhead
Here are the TechPoint programs and partner organizations for K-12 students to get training and experience in this field.
Here are the TechPoint programs and partner organizations for college students to get training experience in this field.
Here are the TechPoint programs and partner organizations for career changers to get training and experience in this field.
