Title of Position:  Upsell Account Executive

Organizational Relationship: Reports to Expansion Sales Manager

Job Family: Sales

Managerial Responsibilities: None

Classification:  Exempt / Full-Time

Compensation: $110,000 OTE Location: #LI-Remote

Location Considerations: Strong preference for candidates residing in Georgia, Utah, or Indiana

GENERAL SUMMARY:

We are seeking a driven and strategic Expansion/Upsell Account Executive to join our sales team. The ideal candidate will have a proven track record in sales, excellent relationship-building skills, and a deep understanding of the dental industry. As an Expansion/Upsell Account Executive, you will focus on identifying opportunities to expand and upsell existing accounts, driving additional revenue, and ensuring customer satisfaction. This role is on our existing business (product expansion) sales team.

DUTIES & RESPONSIBILITIES:

• Identify and pursue opportunities to expand and upsell products and services to existing clients.
• Build and maintain strong relationships with current clients to understand their needs and identify potential areas for growth.
• Conduct detailed product demonstrations and presentations to highlight the benefits of additional Vyne Dental solutions.
• Develop and execute strategic account plans to achieve expansion and upsell targets.
• Collaborate with the customer success and support teams to ensure seamless implementation and integration of new products and services.
• Analyze client usage and feedback to identify opportunities for upselling and cross-selling.
• Negotiate and close sales agreements with clients.
• Monitor and report on account performance metrics to senior management.
• Stay updated on industry trends, market conditions, and competitors to provide valuable insights to clients.
• Provide exceptional customer service and support throughout the sales process.

PHYSICAL DEMAND:

The role primarily involves prolonged periods of sitting while working at a computer, which includes tasks such as making calls, participating in virtual meetings, and conducting product demonstrations. While the job is sedentary, it’s important for remote sales representatives to take regular breaks to stand, stretch, and move around to avoid the potential negative health impacts of extended sitting. Additionally, they may occasionally need to set up and organize their home office environment, which could involve light lifting and rearranging of equipment. Overall, the physical demands are low but maintaining good ergonomic practices and incorporating movement into the daily routine is essential for overall health and well-being.

WORK ENVIRONMENT:

A home office or a dedicated workspace within their residence. This environment should offer a high degree of flexibility and autonomy, allowing individuals to customize their setup to suit their comfort and productivity needs. Essential tools include a reliable computer, high-speed internet connection, a quality headset for clear communication, and access to necessary sales and communication software. The setting should be quiet and free from distractions to facilitate focused work and professional virtual interactions with clients and team members. The remote nature of the job also necessitates strong self-discipline and time-management skills to balance work responsibilities with potential home-related interruptions. Overall, the work environment is characterized by comfort, flexibility, and the ability to create a personalized, efficient workspace.

SECURITY ROLE / RESPONSIBILITY:

• Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis.
• Human Resource Information: This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes.
• Financial Admin: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts.
• Application Admin: This position may have access to and be responsible for securely administering user access to corporate applications.

EDUCATION, KNOWLEDGE, SKILLS & ABILITIES:  

• 1-3+ years of experience in sales, with a focus on account management, expansion, or upselling.
• Office Manager or Dental Tech experience is a plus.
• Proven track record of meeting or exceeding sales targets.
• Strong relationship-building and communication skills.
• Excellent organizational and time management skills.
• Proficiency in CRM software and Google Business Suite.
• Knowledge of the dental industry and revenue cycle management is preferred.
• Highly motivated, results-oriented, and able to work independently as well as part of a team.
• Ability to analyze data and provide strategic recommendations.
• Ability to travel as needed to meet with clients and attend industry events.

Vyne provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status.  In addition to federal law requirements, Vyne follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.